Intelerad provides software solutions and services in the medical imaging industry (on premise and in the cloud)- Lead an organization of 50+ employees and 4 direct reports with responsibility for PMO, Deployment and Training services- Responsible to budget, monitor, drive and deliver professional services revenues- Responsible for the overall PS strategy including new systems, utilization optimization, accelerated time to golive, risk management- Optimization of team structure to drive stronger alignment with clients' objectives and support continuous growth- Lead the in-house implementation of a best-in-class professional services automated system (Open Air)- Optimization of PS pricing strategy

Responsible for client success and program management- Created a dedicated program to support the growth of our largest clients through strategy technology- Re-oriented team from reactive activities to strategic account management boosting NPS and growing account revenues- Introduced best practices and a strategic vision for the team to provide industry leading services- Created a client health score program to better manage the portfolio and identify emerging risks early in the customer lifecycle- Built, grew and led a highly engaged team of client success and program managers - Accountable for cross-functional continuous improvements and process optimization in client services

Responsible for multi-channel digital engagement strategies, mapping the customer journey and leveraging CRM SFDC to increase customer loyalty, retention and increase revenues.Lead the Customer Lifecycle team in developing and implementing: - New customer onboarding and engagement strategies- Up-sell, cross-sell and loyalty activities- Marketing automation and email strategy

Via Science develops AI/ML solutions- Manage and nurture new business development (including Statement of Work, Proof of concept design, testing, training and after-sales services)- Develop customer journey and create go-to-market strategies to increase clients' engagement- Product Owner, liaison between the data scientists and the clients leveraging agile and Kanban models

Responsible for the strategic plan to increase clients loyalty and profitable sales growth in the insurance market (B2B and B2C).Leading the market team in developing and implementing:- new market research and insight, including customer surveys NPS, roundtables, focus groups. In-depth understanding of the Canadian clients and their ecosystem.- customer journey mapping- go-to-market strategies including marketing and communications campaigns- new processes and digital sales tools- innovative propositions - RFPsWon 2 Hermes Awards for Strategic Program Communication Campaign (Gold award) and Communication Campaign (Gold award).

Managed relationship with major distributors and retailers, and strategic orientations for the company in the food industry. Developed plans for new product development.

- Global role for a range of strategic innovative products to drive profitable growth in collaboration with operations- Generate new business and market opportunities by leading targeted pilot programs with new customers - Develop market strategy and new processes, manage product cycle and support sales force- Increase clients' loyalty

- Managed relationships at customers in UK and France. - Introduced products into high-technology markets, engaged customers, filled the sales pipeline with new growth opportunities.- Sales forecasting, pricing and follow-up. Credit negotiation.

- Supporting clients in Southern Europe.- Teamed up with sales and marketing to develop a programme that ensured efforts focused on unique selling points. - Managed technical presence at major fairs, increased clients' engagement and gained 100s of relevant new leads. Received global award for this achievement.

- Provide design and FEA computer simulation solutions to customer applications.- Developed innovative technical and simulation solutions to solve critical issues at key accounts in Europe, Japan and North America.