Lauren Critchley Email & Phone Number

Sunshine Coast, Queensland, Australia

Leading and developing people to reach their personal and professional potential. Transition Hub have designed a future focused approach to transition to take professionals on a personal development journey to reimagine their future.

Responsibilities:- Complete a diganostic and present the 'current state' view of three operational teams in Underwriting.- Analyse data and identify opportunities to create capactiy and improve customer satisfaction.- Provide tactical and strategic recommendations and benefits for to improve productivity.

• Responsibilities
• Identify opportunities in the General Insurance stream to improve the customer experience.
• Develop and deliver solutions to create efficiencies and improve customer outcomes.
• Develop a process framework for the insurance partnership.Achievements
• Project Delivery– Completed diagnostic, with recommendations for the general insurance business.
• Project Delivery – Developed and implemented an insurance process framework for the partnership model with roles & responsibilities between the partnership.

Sydney, New South Wales, Australia

• Responsibilities
• Design, build and implement an innovative technology solution to manage customer home care packages
• Develop and document business requirements and future state processes
• Collaborate with businesses and technology vendors to create a purpose-built integrated platform to effectively manage and improve business efficiencies, create capacity, and reduce risk.
• Document platform processes and detailed solution design document
• Ensure quality of the technology solution by identifying opportunities for improvementAchievements

• CI Sustain is a consulting service provider that specialise in achieving outcomes through business improvement and transformation programsResponsibilities
• Lead business improvement initiatives to effectively manage business, people and customer risks.
• Plan, design, implement and communicate change for improvement initiatives
• Deliver sustainable change with controls
• Improve business efficiencies and create capacity.Achievements
• Project Delivery and Change Management – Designed and built a regulatory reporting operating model, which included an automation proof of concept, resulting in 70-80% reduction in manual effort.

Sydney, Australia

• Information Services Group (ISG) (NASDAQ: III) is a leading global technology research and advisory firm. Responsibilities
• Improve business efficiencies through identifying opportunities that maximise business and customer benefits
• Coach and mentor onshore and offshore teams to create a high performance culture
• Embed a continuous improvement culture and program

Sydney, Australia

• Responsibilities
• Contribute to the RBS productivity agenda and lead specific programs of work
• Identify new cost reduction opportunities
• Manage cross functional teams and engage senior stakeholders to drive a culture of continuous improvement and customer excellence across the business
• Lead, advise, consult and deliver sustainable productivity improvements with realisable benefits Achievements
• Facilitated the collation of $90m of opportunities

Sydney, Australia

• Responsibilities
• Lead and manage multiple direct reports through daily responsibilities, projects and team initiatives, whilst assisting them to develop in line with their development plans
• Identify sustainable productivity improvements with benefits that can be realised through reduction of consumption AchievementsFacilitated identification of $5m of demand management opportunities | developed a direct.

Sydney, Australia

• Responsibilities
• Partner with the business to deliver relatively short, high impact projects that help ensure our business partners meet their business objectives
• Develop and execute change management and communications plans to ensure sustainable initiative embeddingAchievements
• Reduced high risk vulnerabilities by 90%
• Facilitated and coached 30 General Managers to build productivity capability
• Implemented a continuous improvement framework and governance program resulting in rapid business efficiency benefits

• Responsibilities
• Lead continuous improvement initiatives to effectively manage business, people and customer risks. Achievements
• Created 6.25 FTE capacity
• Implemented multiple quick wins

• Responsibilities
• Design, plan, initiate and manage customer led continuous improvement programsAchievements
• 90% reduction in turnaround time for customers
• Obtained Green Belt certification

Sydney, Australia

Black Belt Certification, Productivity

Bachelor Of Science (Bs), Marine Biology And Zoology