Lauren Daly Email & Phone Number

Birmingham, England, United Kingdom

Cork

Cork, Ireland

• Responsible for handling enquiries and converting them to appointments. • Monitoring and reviewing student’s performance on a weekly basis. • Achieving a 40% target in appointments attending each month. • Communicating with team members to give students a great experience. • Scheduling appointments, graduations and exams each day.• Prioritising my workload so that any urgent student queries are handled appropriately and resolved as soon as possible while also completing daily tasks before the end of day.

Cork, Ireland

• Supporting the team by imputing data in a timely fashion. • Resolving complex customer service issues for punters on a supervisor level when situations escalated. • Recording Profits and Loss each week and recognising areas that needed improvement in our shop. • Providing good customer service through building rapport with punters. • Organising charity events such as coffee mornings/ bingo evenings.

Cork, Ireland

• Handling customer queries via email and telephone and resolving customer issues on a supervisor level • Recording complaints and audio transcription. • In charge of sending out weekly stats to the team and ensuring each team member understood their targets. • Responsible for call coaching and floor walking for new hires or team members who struggled with reaching their targets.

Diploma, Secretarial Diploma

Diploma, Pharmacy Technician/Assistant

Junior Certificate And Leaving Certificate