Lauren Daly Email & Phone Number

Birmingham, England, United Kingdom

Cork

Cork, Ireland

• Responsible for handling enquiries and converting them to appointments.
• Monitoring and reviewing student’s performance on a weekly basis.
• Achieving a 40% target in appointments attending each month.
• Communicating with team members to give students a great experience.
• Scheduling appointments, graduations and exams each day.
• Prioritising my workload so that any urgent student queries are handled appropriately and resolved as soon as possible while also completing daily tasks before the end of day.

Cork, Ireland

• Supporting the team by imputing data in a timely fashion.
• Resolving complex customer service issues for punters on a supervisor level when situations escalated.
• Recording Profits and Loss each week and recognising areas that needed improvement in our shop.
• Providing good customer service through building rapport with punters.
• Organising charity events such as coffee mornings/ bingo evenings.

Cork, Ireland

• Handling customer queries via email and telephone and resolving customer issues on a supervisor level
• Recording complaints and audio transcription.
• In charge of sending out weekly stats to the team and ensuring each team member understood their targets.
• Responsible for call coaching and floor walking for new hires or team members who struggled with reaching their targets.

Diploma, Secretarial Diploma

Diploma, Pharmacy Technician/Assistant

Junior Certificate And Leaving Certificate