Lauren Robertson Email & Phone Number

Wolverhampton, United Kingdom

Wolverhampton, United Kingdom

I Build and maintain excellent relationships with our existing business contacts, mainly HR Managers, Directors or business owners.I Provide fantastic service for our clients – I have found that when we look after our clients they give us more business and stay with us for longer, so it’s vital they feel loved!I work towards team targets to ensure business growth and sustainability of existing accounts.I demonstrate the value of Paycare plans to our clients - completing regular claim reviews, highlighting trends and finding ways to maintain excellent value.I regularly attend Health and Wellbeing events on client sites as a Paycare representative.I explore our clients’ staff communication channels, selecting clear and appropriate Paycare marketing and agreeing a future plan.I attend and host corporate networking events to represent Paycare in the local community i.e. Wellbeing Coffee Mornings, partner events and Chamber of Commerce meetings.I also liaise with other internal administration departments, i.e. claims, policy administration to provide good customer outcomes.

Wolverhampton, United Kingdom

To support the Business Development/Account Management team with the delivery of excellent service to customers. This includes customer care, administration and marketing support duties. Responsibility for an agreed group of corporate accounts, acting as their first point of contact. This includes proactively contacting them, sending required marketing/literature and logging follow up calls using Epoch. It also involves promotion of Paycare plans at all times by discussing current methods with corporate account contacts and suggesting alternatives. Gathering data from existing customers, updating contact information and ensuring that all activity is logged on Epoch CRM system.Supporting Account Managers with external meetings such as company visits, health and wellbeing days and company exhibitions. This includes attendance at some events, Supporting with the organisation of events and collation of required items.Arranging meetings for Account Managers when necessary, amending online diary for attendance and vehicle booking system. Supporting Account Managers with administrative duties, including; sending marketing and application forms to clients, preparing claims reports and meeting notes, answering calls in their absence and arranging meetings if required.Maintenance of existing sales reporting boards, checking Epoch reports on Monday, Wednesday and Friday and logging visually on the boards. Responsibility for stock control and ordering marketing materials when necessary.Supporting other departments when required, including marketing, operations and finance.

Birmingham, United Kingdom

Notice to Creditors, audio typing, invoices, bank reconciliation, filing, meeting and greeting clients, preparation of meeting packs, new client forms, statement of claim forms, postal duties, ordering of stationary, attending court to get documentation filed and stamped, money laundering checks, preparation of directors questionnaire's.

Walsall, United Kingdom

Processing orders, invoices, statements, remittances, banking, answering queries, chasing of outstanding payments, meeting and greeting, working on advanced software such as section pro and sage.

Wolverhampton, United Kingdom

Accounts, invoicing, answering queries, quotations and tenders, petty cash, test certificates, banking, working on advanced software such as sage and amtech, answering the phones, chasing of outstanding invoices, wages, time sheets, job costing's, meeting and greeting and general office duties (faxing, filing, copying).

Wolverhampton, United Kingdom

Typing of reports, emails, letters and general office duties.Securing appointments by telephoning clients and making suitable times and dates.The reports I typed up were very confidential and private and were sometimes used in court cases.