Lauren L. Email & Phone Number

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

Oklahoma City, Oklahoma, United States

Responsible for auditing member files to determine eligibility for retirement, process applications and forms, determine benefit amounts and changes to benefits, research and resolve payroll discrepancies by working with other agencies. Verifies salary data. Updates changes to member records. Coordinate with members and employers to ensure that all appropriate documentation required for retirement has been received. Determines eligibility and calculates cost for delinquent service, unused sick leave service credit, repayment of withdrawn contributions, and service purchases related to temporary total disability, then communicates this information to both the employer and member. Follows up on invoices to ensure they are paid by both parties. Processes refunds of ineligible contributions. Calculates withdrawals, verifies service credit, and prepares vested benefit offers for eligible members. Schedules withdrawal payment dates. Determines eligibility for rollover of contributions and coordinates with members and financial institutions. Processes new retirements, vesting, and de vesting for members. Prepares and reviews outgoing correspondence. Responds to telephone and email inquiries in a timely and professional manner. Counsels members in person and replies to correspondence from members regarding various benefits and credits. Assists and cross-trains in other areas of the agency as needed. Coordinated and assisted with the State Charitable Campaign, including contacting other businesses, and collecting charitable donations during off hours.

Oklahoma City, Oklahoma, United States

Perform weekly tasks for clients including configuring, installing, and maintaining workstations and laptops in a networked environment. Using network diagnostic and troubleshooting skills to identify system, hardware, and software issues. Remotely access desktops each week to install and update antivirus software, check for spyware, software updates, and run backup. Resolve issues pertaining to workstation operation in a networked environment.

Oklahoma City, Oklahoma, United States

Regulated compliance of entities authorized to conduct insurance-related business in the State of Oklahoma. Reviewed and processed new applications and renewal licenses for compliance with Departmental policies, procedures, and regulations. Audited annual report submissions to verify accuracy and compliance with statutes. Reviewed and processed letters of credit and bonds to verify statutory compliance. Compiled information for examination of regulated entities. Answered and responded to all inbound calls and emails regarding questions, regulation, registration requirements, and good standing of regulated entities. Processed consumer requests for all agency forms and publications in a timely manner and gave assistance on properly completing forms as necessary. Sought out ways to improve methods and procedures as well as assisting in maintaining and updating agency procedures on the Department intranet. Worked independently with little to no supervision, including telework. Performed other duties as assigned or required. Elected Vice President, than President of Employee Counsel. Organized agency’s fundraising and morale boosting activities, collected charitable donations, managed money, and ran council meetings. Acquired designation of Associate in Customer Service (ACS).

Oklahoma City, Oklahoma, United States

Keyed tax returns from image to a PDF based system, received and processed walk-throughs and special documents. Entered and retrieved information using appropriate computer software or other data processing equipment and received and reviewed source documents; reviewed data and makes routine corrections. Trained in Fairfax, Quick Key, Quick Balance, as well as Quick Review, Mainframe, PDS and Onelink. Cross-trained in various other sections of Central Processing, including: Revenue, Sales, Imaging, Incoming Returns, Document Classification, and Central Retrieval. Managed and worked independently in Central Retrieval, filed reports, performed daily and monthly backlog counts. Ensured confidential, private and public information was handled appropriately and agency documents were maintained in accordance with department policies.

Oklahoma City, Oklahoma, United States

Processed audited internal refund directives for worker’s comp and documentary stamps, provided month-end inventory of refund activities and backlog, contacted taxpayers via phone, email, and letters to research refunds and request further information, prepared processed work for Laserfiche or internal microfilming, answered phones, addressed taxpayer concerns, resolved taxpayer issues, logged in mail, prepared file folders, built cases, and filed new claims. Audited and processed refund requests for various business tax types including franchise, sales, withholding, and use tax. Audited Multiple Injury Trust Fund Rebate requests, fielded questions from taxpayers and assisted them with filing, process refunds and update taxpayers on their refund status. Assisted auditors with additional tasks that are requested by section’s supervisor. Headed State Charitable Campaign as representative for my department, organized charity drives and events such as jean days, penny wars, and costume contests.