Lauren Navarrette Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Licensing

• Process daily and monthly reports that provide insights on productivity, statistics and collections in the continual improvement of processes and procedures within the Licensing department, with responsibility for.
• Collected over $200K in FY19 through accumulating surety bonds due to TABC for licenses with administrative violations or cancellations
• Supported the creation, testing and implementation of a new online system for data collection and submission for the Licensing department, which allowed for streamlined internal operations as well as virtual form.
• Maintain internal and public-facing document revisions for official TABC policies through creating and updating records based on changes in the TABC code

• Managed over 700 active liquor licenses and application standings with respect to state fee payment, ad valorem taxes and other mandatory license requirements, and oversaw a team of two
• Employed statutory remedies to enforce the collection of delinquent reports, taxes and penalties through suspending licenses and permits to prevent operation until payment was collected
• Responded to public inquiries regarding interpretations of TABC code and laws, including reporting, operation, payments, applications and more
• Gathered data for review by Texas legislature and helped to clarify several laws and classifications, drastically reducing complications by making them easier to interpret for the general public

Austin, Texas

• Issued certificates of insurance and annual renewals, ensuring accurate reflection of coverage and policy terms for a Fortune 500 global professional services firm
• Researched client policies to determine proper limits, coverages and deductibles
• Worked on ad-hoc special projects for high-level clients and large quantity requests