Lauren Myers Email & Phone Number

Thomasville, North Carolina, US

• Job Summary: Collect and share data from the business in order to improve systems and processes through the development and use of Salesforce.Primary Responsibilities:
• Research business processes
• Identifying problems with the current business model
• Prepare and deliver findings with leadership with comprehensive risk and impact assessment.
• Oversee the implementation of approved process improvements through the use of Salesforce
• Lead conversations with the business to gather information

Thomasville, North Carolina, US

• Job Summary: Develop and conduct training programs for department employees that cultivate a comprehensive understanding of the trucking industry and specific ODFL processes and procedures.Primary Responsibilities:
• Communicate with department management and employees to gain knowledge of instances requiring additional training and provide a better understanding of changes in policies and procedures
• Coordinate training schedule with the hiring and training demands of the department
• Conduct training sessions covering specified areas and also encompassing the broad realm of trucking including group sessions, refresher training, one-on-one training, etc.
• Train new representatives how to trace shipments, process rates, examine invoice inquiries, troubleshoot website issues, receive payments, schedule pickups, communicate with terminals, identify account issues, and.
• Assist with corrections, handle inbound calls and be available for inquiries

Thomasville, North Carolina, US

• Primary Responsibilities:
• Operate the switchboard to transfer calls to the appropriate department to ensure that needs are met
• Interact with customers, vendors and employees to direct them to meetings and appointments
• Represent ODFL with an inviting presence to make people feel welcome and comfortable

Thomasville, North Carolina, US

• Convey an extensive knowledge of the shipping industry and specifically ODFL processes
• Implement standards of service to ensure customers always receive a superb experience with ODFL
• Train customer service reps, sales reps, and other employees experientially to learn about transportation
• Maintain positive customer relationships by responding to all inquiries regarding invoices or shipments
• Trace shipments, process rates, examine invoice inquiries, troubleshoot website issues, receive payments, schedule pickups, communicate with terminals, identify account issues, and manage website accounts

Arlington, Virginia, US

• Communicate with over 600 Chiefs, Supervisors and Marshals in order to update medical records
• Improve the accuracy of medical files including medical exams, TB tests and immunizations
• Manage and update employee medical files through Lotus Notes, M-WISE and Excel spreadsheets
• Oversee the organization and removal of separated employee files to the National Archives
• Expedite the new applicant medical files to Human Resources in order to achieve a faster hiring process
• Analyze cleared Deputy U.S. Marshal Applicant files to provide accurate information to staffing

Orlando, FL, US

• Collaborated with staff to implement standards of service to achieve a full service dining experience
• Provided exemplary customer service to guests with a smile, positive attitude and general hospitality
• Valued and encouraged the importance of being a strong member of a team
• Resolved guest complaints in a quick and calm manner in order to achieve complete guest satisfaction