Lauren Elliott Email & Phone Number

Sheffield, United Kingdom

Actively engaging guests in order to showcase our products in a warm and personable manner, thus ensuring that an amazing guest experience is being delivered through excellent product and brand knowledge, and building genuine rapport with the customer.

Sheffield, United Kingdom

Actively driving sales growth by flexing into multiple areas of the store, including: selling, cashiering, processing, replenishing, setting floorsets and cleaning. Serving the customer is always top priority regardless of work area.Main skills and achievements include driving store sales and growth by personally selling to the customers. This was achieved by proactively engaging with customers, reading cues and responding effectively to their individual needs and queries. Additionally, successfully converting returns, offers, and other promotions into larger sales when assigned to the cash wrap. Delivering a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) and encouraging the purchase of additional items; also building customer loyalty through customer email capture when assigned to processing and replenishment. Efficiently recovering the cash wrap selling zone and “go backs”. Processing merchandise to be floor ready and maintaining the back room and under stock to brand standards. Replenishing merchandise to brand standards to ensure product is placed on the sales floor and available for purchase. Meanwhile, being able to assist with other projects as needed, including: markdowns, re-ticketing and the mark out-of-stock process. Preparing for each shift by maintaining awareness of all sales, promotions, and applicable ringing procedures. Taking initiative to recover and replenish merchandise, so it is readily available to sell. Understanding and adhering to visual merchandising brand standards. Assisting in housekeeping of sales floor and communicating maintenance issues. Keeping an awareness of, and building personal capability in, loss prevention. Supporting all activities related to providing a safe working environment Understanding and demonstrating Company values.

Derby, United Kingdom

Selling in a professional and friendly manner by creating a warm and inviting environment within the store, whilst setting personal targets for the day. Engaging with customers and ensuring that their needs are met in a warm, yet efficient manner. Additionally, working easily and comfortably within the store: either as a team by assisting Managers, Supervisors and other members of staff. Or. quickly adapting to working independently whilst checking stock or maintaining hygiene standards within the store. Occasionally taking upon leadership roles amongst other staff during peak times of the business day and ensuring that any problems or complaints were dealt with quickly and amicably. This role has developed my skills in many aspects, such as: Running the shop successfully – both as a team and individually, efficiently caring for and ensuring the standards of customer service within the store, successfully and efficiently processing the store’s deliveries and security maintenance, processing guest’s ‘Click and Collect’ orders, ensuring the cleanliness of the store, visual merchandising, up-keeping the cleanliness and standards of the stock room, processing payments, stock checking, filling the shop with correct stock; processing returns, exchanges and breakages.

Sheffield, United Kingdom

Successfully supporting the Store Leadership Team by participating in the day-to-day operations of the Store and ensuring that the Guests, both internal and external, receive the excellent standard of customer service that the brand is known and recognised for. This is achieved through exceptional guest service, maintenance of store visual standards and complying to the store’s established policies and procedures.This role has improved my skills in many aspects, such as: Successfully and efficiently processing the store’s deliveries, stock checking, checking and supervising the quality of goods within the store, ensuring necessary security checks are put into effect, processing payments on the tills, successfully refunding transactions, ensuring the cleanliness of the store, running the shop independently, and efficiently caring for and ensuring the standards of customer service within the store.

Chesterfield, United Kingdom

Worked in various areas such as the kitchen, main counter and drive through. Working easily as a team whilst assisting the Managers and other Crew, whilst being able to adapt quickly to working independently when stock checking. Occasionally taking upon leadership roles amongst other staff during peak times of the business day and ensuring that any problems or complaints were dealt with quickly and amicably. This role has raised my confidence in many aspects, such as: approaching and dealing with diverse groups of people, improving my communication skills amongst customers and colleagues. I found I was able to maintain high standards of quality and service, as well as cleanliness, efficiently.