Lauren Phillips Email & Phone Number

Waterloo, Ontario, Canada

• Routinely conducted research and distilled noteworthy insights from user data from various channels• Employed data-driven storytelling to successfully influence impactful changes to our product and processes, ultimately contributing to increased adoption and stickiness of our e-commerce products• Collaborated cross-functionally to share and deepen my understanding of our users’ journeys, needs, and challenges, and to ensure an effective and cohesive narrative across internal and… Show more • Routinely conducted research and distilled noteworthy insights from user data from various channels• Employed data-driven storytelling to successfully influence impactful changes to our product and processes, ultimately contributing to increased adoption and stickiness of our e-commerce products• Collaborated cross-functionally to share and deepen my understanding of our users’ journeys, needs, and challenges, and to ensure an effective and cohesive narrative across internal and external communications• Mitigated support debt across dozens of product launches by leading internal pre-mortem exercises and bug hunts to preemptively identify and remedy issues prior to launch• Led a high-performing team, balancing the responsibilities of mentoring, professional development, planning and performing quarterly research, and the delegation of pre-launch deliverables• Collaborated with various business partners to design and overhaul the content and information architecture of our ‘Shopify Markets’ support documentation, enabling users to better self-serve, leading to a reduction in support debt and an increase in product adoption Show less

Waterloo, Ontario, Canada

• Became a trusted advisor to 80+ enterprise clients, bolstering their growth and success by encouraging targeted feature adoption based on their unique business context, challenges, and opportunities• Deeply invested in understanding client frustrations in order to enhance our products and services by collecting and relaying feedback and user stories to internal teams• Successfully collaborated with product and engineering teams to design solutions for complex and high-stake client… Show more • Became a trusted advisor to 80+ enterprise clients, bolstering their growth and success by encouraging targeted feature adoption based on their unique business context, challenges, and opportunities• Deeply invested in understanding client frustrations in order to enhance our products and services by collecting and relaying feedback and user stories to internal teams• Successfully collaborated with product and engineering teams to design solutions for complex and high-stake client pain-points• Undertook initiative to present and share best practices, lessons learned, and technical knowledge as a resource for the Merchant Success team to better support their own merchants Show less

Kitchener, Canada Area

• Worked closely with SMB and Enterprise clients to understand business requirements and pain points to inform solution design• Designed and spearheaded the implementation of engaging intranet solutions for clients• Collaborated cross-functionally with internal teams to ensure effective and timely implementation, sharing customer feedback to influence improvement to our platform

Waterloo, On

• Coordinated pre-production and production logistics for projects of varying scope and complexity, ensuring smooth execution• Designed concepts and provided creative consulting for videos based on client’s strategic requirements • Developed and wrote creative and effective copy for scripts and web content

Waterloo, On

• Developed thriving marketing and sales funnel for a budding technology startup in Kitchener • Conducted market research for a regional flight service provider, presenting findings that were pivotal to strategic planning• Performed business audit for large automotive manufacturer, providing recommendations on industry partners and funding opportunities

Kitchener, Ontario

• Managed sensitive client criminal charges with poise and compassion• Developed improved filing system for case law and client files, saving significant time spent searching • Analyzed and developed complex written arguments for use in court• Conducted extensive research which assisted in securing positive case outcomes• Developed PowerPoint presentations for the consumption of participating jurors • Implemented a highly efficient filing system for case law• Provided… Show more • Managed sensitive client criminal charges with poise and compassion• Developed improved filing system for case law and client files, saving significant time spent searching • Analyzed and developed complex written arguments for use in court• Conducted extensive research which assisted in securing positive case outcomes• Developed PowerPoint presentations for the consumption of participating jurors • Implemented a highly efficient filing system for case law• Provided guidance and mentorship to co-op students Show less

Mba (Master Of Business Administration)

Bachelor'S Degree, (Honours) Art & Business - Legal Studies