Lauren M. Email & Phone Number

United States

Cobb, Georgia

Responsibilities include:•Quickly and efficiently connect/disconnect members electrical services•Increased member satisfaction by resolving concerns in a timely mannerUtilizes free time to complete return mail, case error reports, address change reports and other assigned work •Consistently displays a positive attitude throughout the work day •Displays great crisis management skills •Capability to adapt and learn quickly in an ever-changing environment•Works successfully in group setting to ensure quality service for our members•Currently assisting the Phone Team with member calls and Resolutions with chat correspondence•Member of the Member Care Training Committee

Georgia

Responsibilities include:•Maintaining the presentation of the animals and store•Marketing our products and animals•Insuring our customers have a positive experience while visiting our establishment •Training new hires as well as retraining current employees •Inventory management •Problem Solving/Crisis Management •Time Management

Tucker, Georgia

•Wrote 20+ corporate press releases that were distributed to all EMCs in GA•Wrote newsletter articles and social media content•Created a content outline for a partner website •Assisted in the development of “Thank a Lineman” advertising campaign.•Compiled a company-wide calendar•Assisted fellow coworkers when needed