Lauren Fleming Email & Phone Number

I am Epic certified in Tapestry- AP Claims and Administration and EpicCare Ambulatory.Highly motivated individual who demonstrates the ability to work in a high volume health information industry. Committed to excellent customer service and driven by long term challenges.

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  Epic Analyst I

  Optimum Healthcare It

  Feb 2023 - Present

  • Provides a variety of services and support for the analysis of mid-complexity support issues andmaintenance of the client’s Epic system• Subject matter specialist in assigned applications and works to develop a breadth of knowledgeacross applications• Completes detailed build and testing documentation following client and managed servicesstandards• Research and resolution or escalation of low to mid complexity issues and requests in a positivemanner in accordance with established service level agreements• Acting as the liaison between customer and other support staff or third-party vendors to resolveissues• Performs assigned application maintenance, upgrade, or build tasks in support of Epic orperipheral applications• Understanding and adhering to service provider/customer chain of accountability that ultimatelyleads to the patient• This position must be highly responsive to customers and show an aptitude for the translation ofcustomer requirements into feasible options within the application• Participates in the design and content of educational programs for end users, as needed• Successfully participates in initiatives and projects with other staff

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  The College Of St. Scholastica

  Health Information Management