Lauren Gill Email & Phone Number

Los Angeles, CA, US

Greater Los Angeles, California, United States

Greater Los Angeles Area

• Box Office reporting and data entry
• Maintain and publish box office reports for Senior Management and stakeholders
• Support internal and external customers who rely on box office data
• Provide insight and analysis for film titles in the company slate
• Troubleshoot technical issues with the database and reports
• Assist with feature development and QA testing for all box office systems

Santa Monica, California, United States

• Managed payroll, hiring, scheduling, theater technology, and daily operations- Built weekly film schedule, executed ordering, monitored SAP and inventory- Regularly reviewed P&L and made necessary operational.
• Tracked box office results and market data to drive forecasting, film scheduling, and ordering- Utilized film forecasting data to aid in concessions ordering and reduced waste by 27%
• Developed and implemented improvements to systems and processes- Revised theater layout, improving flow of traffic and increasing sales by 18%
• Improved Crew Member education and training- Evaluated team on alignment with brand standards; provided feedback and coaching- Net Promoter Scores increased by 15% within one month of the updated training
• Developed Crew Member and Crew Lead staff- Helped to limit Crew turnover and increase the potential managerial pipeline
• Trained on Christie and Dolby projection and audio equipment to allow for routine maintenance and calibration of projectors, speakers, and servers

Tucson, Arizona Area

• Managed Apple Retail Store Genius Bar repair process:
• Inventory management and ordering
• Technician repair scheduling
• Shipping and tracking of repairs to depot facilities
• Technical software and hardware support for internal and external customers
• Training and development for new and existing employees

Multiple

• Managed and serviced queue of Genius Bar customers- Provided technical support for iPhones, iPods, Apple TV, Macs, and accessories- Completed physical repairs on iPhones and Macs when possible (screen, battery, camera.
• Presented in-store workshops on a wide range of Apple hardware and software topics
• Completed certifications in Apple softwares to better train customers (iWork, iLife, Aperture, etc.)
• Assisted with customer sales as needed

Glendale, CA

Sales associate tasked with showcasing and selling Apple products with a goal of empowering customers to feel comfortable with technology, and to find the perfect solution for their home, business, or other needs. Presented in-store workshops to registered attendees on a wide range of topics pertaining to Apple hardware and software.

Music Teacher Education

Activities and Societies: UCLA Bruin Marching Band ("The Solid Gold Sound"), Tau Beta Sigma, Tournament of Roses Honor Band and Herald.

Music Teacher Education

Activities and Societies: PCC Lancer Marching Band, Concert Band, Percussion Ensemble, and Orchestra. Tournament of Roses Honor Band and.