Lauren Gordon Email & Phone Number

-Work closely with cross-functional teams in UX design and technology to develop, from conception to delivery, the client experience for corporate credit cards in the online banking ecosystem-Participate actively in regular cadence of scrum/pod ceremonies in an agile environment-Efficiently manage the JIRA product backlog while writing requirements, setting priority, and signing off on user journeys-Review and prioritize a 3 year product roadmap-Trusted SME for the credit card product and processor systems-Participated in two client facing online banking migrations; migrated 15k clients from one system to another-Review user insights and internal feedback to translate into future iterations of the digital experience

-Providing white-glove service to clients and internal business partners with existing commercial card programs-Subject Matter Expert for various products including: UK credit cards and Business Elite Cards-Subject Matter Expert in the development, migration, and servicing of clients throughout a digital platform transition

New York, Ny, Us

-ensuring the smooth running of shifts by performing Leader on Duty (LOD) activities-Efficiently opening and closing the store down-Providing unique, quality customer service on the sales floor, in the fitting room, and at the cash wrap-Utilizing sales skills by having product knowledge and interacting with the customer-creating rapport with customers via communication, empathy, and professionalism-Starting and maintaining the store's social media (Facebook and Instagram)

San Francisco, California, Us

Providing friendly, knowledgable customer service on the sales floor, in the fitting rooms, at the cash wrap, and over the phone. Staying up with current trends and styling is a must, and a fun one! Having fit, style, and fabric knowledge is essential to help customers find the perfect item for themselves or as a gift.

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I assisted the Social Programme Coordinator with planning events, social media, and carrying out the events at the school. By the end of the internship, I was planning my own events and doing my own social media to promote them. I also assisted in clerical and administrative duties in the main office.