Lauren Baxter

Lauren Baxter Email and Phone Number

Customer Success Director @ Featurespace
Cambridge, GB
Lauren Baxter's Location
Cambridge, England, United Kingdom, United Kingdom
About Lauren Baxter

A dedicated, self-motivated professional with a robust background in managing multiple fraud use cases and a proven track record of delivering impactful results. With 7 years of experience in a dynamic startup environment, I have successfully developed and launched market-leading solutions, including 3DS and PSP payment fraud systems. My strong communication and leadership skills have driven the seamless implementation of new processes across the business, ensuring efficiency and minimal disruption. By sharing industry insights and empowering colleagues, I have consistently strengthened customer and stakeholder relationships, building trust and delivering measurable success. Additionally, my expertise in partnership and relationship management, combined with deep connections within the fraud industry, positions me as a well-connected subject matter expert committed to innovation and collaboration

Lauren Baxter's Current Company Details
Featurespace

Featurespace

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Customer Success Director
Cambridge, GB
Employees:
367
Lauren Baxter Work Experience Details
  • Featurespace
    Customer Success Director
    Featurespace
    Cambridge, Gb
  • Featurespace
    Customer Success Manager
    Featurespace
    Cambridge, Gb
  • Ravelin Technology
    Global Partnerships Growth Manager
    Ravelin Technology Jun 2024 - Present
    - POD leader for 3DS solution and PSP solutions- Spearheaded the acquisition of new strategic partnerships, fostering strong industry relationships and creating opportunities for long-term customer success.- Represented the company at key industry events, including speaking engagements, to strengthen brand presence and engage with customers and stakeholders.- Leveraged deep expertise in the fraud and payments industry to provide customers with valuable insights, ensuring they receive tailored solutions that address their unique needs.- Collaborated cross-functionally with Product and Marketing teams, gathering client feedback to improve product offerings and help shape marketing campaigns and industry events.- Developed and executed outreach strategies within existing territories, including organising events, coordinating field campaigns, conducting market and product performance analysis, and engaging prospects.
  • Ravelin Technology
    3Ds Senior Account Executive | Pod Leader
    Ravelin Technology Feb 2023 - Jul 2024
    London, England, United Kingdom
    - POD Leader for the 3DS solution (global remit)- Accountable for creating and documenting POD strategy- Line management and coaching of SDRs - Strong knowledge of PSD2 / 3DS / 3DSS etc- Management of stakeholders throughout the organisation- Forecasting / Reporting
  • Featurespace
    Fraud And Financial Crime Insight Analyst - Sme Team
    Featurespace Jan 2022 - Feb 2023
    · Understanding new regulations being brought into the industry, what this means for us and our customers.· Supporting business development teams with technical knowledge and selling to customers, ensuring a correct product fit - specializing in Cards and 3D-Secure. · Educating and empowering wider teams within the business to understand new fraud trends and changes in the market. · Relationship Management with wider stakeholders including partnerships and existing customers. · Management and coordination of the RFP process within the team, whilst ensuring adequate resource is available. · Utilizing my industry and product knowledge to help build out a library of collateral which can be used during customer engagements, thought leadership and training. · Working with clients post implementation to optimize their operations and ensuring they are obtaining maximum benefit from using our solution.
  • Featurespace
    Product Fraud Channel Specialist - Sme Team
    Featurespace Oct 2019 - Jan 2022
    · Product ownership of a new solution (3D-Secure) to the company. From initial idea, go-to-market strategy and delivery. · Understanding new regulations being brought into the industry, what this means for us and our customers. For example, PSD2 and how this can affect our customers and the challenges they may face.· Support sales meetings with technical knowledge and presenting to customers. · Support wider teams within the business to understand new fraud trends and changes in the market. · Working and managing relationships with wider stakeholders of the business, including senior team.
  • Featurespace
    Product Coordinator
    Featurespace Feb 2019 - Oct 2019
    · Responsible for the development of internal products, this includes liaising with various departments such as Engineering and Data Science.· Project Management of these products, to ensure they are meeting targets set by the business and completed within a timely manner.· Mitigating any risks and blockers associated with the projects.
  • Featurespace
    Accounts Clerk
    Featurespace Jan 2018 - Feb 2019
    - accounts payable procedures - management of employee expenses and ensuring they are paid within a suitable time frame- liaising with suppliers- producing invoices for customers and collection
  • Sig Plc
    Cash Administrator
    Sig Plc Mar 2017 - Dec 2017
  • Tesco Plc
    Customer Service Assistant
    Tesco Plc Sep 2014 - Mar 2017

Frequently Asked Questions about Lauren Baxter

What company does Lauren Baxter work for?

Lauren Baxter works for Featurespace

What is Lauren Baxter's role at the current company?

Lauren Baxter's current role is Customer Success Director.

Who are Lauren Baxter's colleagues?

Lauren Baxter's colleagues are Charlotte Hill, Dominick Valiulis, Amartya Chakraborty, Drury Betts, Funke Johnson, Juspal Manic, Jaime Enrique Becerril.

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