Lauren Holbrook Email and Phone Number

Enable and support efficient day-to-day center operations of a multi-physician cosmetic surgery organization. Partner with leadership to ensure all patient care consultant team members are equipped to provide a great patient experience and achieve all KPIs. Design and implement high quality onboarding programs for all new PCCs along with creating and managing the a mentor program to support new training needs. Vet and train mentors, track and schedule training. Work executive team to establish and implement continuing education program to improve skills gaps.. Ensure launched company initiatives are incorporated into training materials to reinforce changes/new processes & tools.Participate in Field Leadership Team talent reviews and interview process for key center lead roles, as needed.

Direct all activities related to identifying opportunities leveraging metric results and development within team. Motivate and propel staff according to individual capabilities, strengths, motivators and behaviors in order to exceed set targets.

Exceeded company goals leveraging positive work environment through strong collaboration with district manager, while establishing culture of teamwork. Gained in-depth knowledge and working understanding of treatments, while achieving above targets for new modality launches. Met and exceeded client experience expectations while attaining top performing results.

Established and maintained employee productivity by supervising, evaluating. and developing team performance over allocated duties. Oversaw individual representative targets on a daily, weekly, and monthly basis. Led team and oversaw day-to-day activities related to efficient management of customers, operations, sales, and store, assuring excellent customer satisfaction. Provided frontline leadership with direct customer interaction to confirm extraordinary experience.