Lauren Lam Email & Phone Number

Tysons Corner, Va, Us

Tysons Corner, Va, Us

Philadelphia, Pa, Us

Reinvigorating client training for STRATIS IoT's Software as a Service (SaaS) Property Management tool. Spearheaded the creation of a brand new client training program, including implementing a request and tracking process, creating and maintaining a standard slide deck, and creating a public training refresher webinar series. Special projects included custom training for pilot programs, creation and implementation of a welcome presentation for new hires, providing companywide internal refresher training, and working with the Technical Writer to create in depth documentation on the product and its many nuances.

Tysons Corner, Va, Us

Project managed the Cvent OA360 onsite solution for up to 5 conferences concurrently per month, which ranged from 200 to 3000 participants. Responsibilities included continuous client communication and training, coordinating the use of Cvent’s event management platform while managing advanced SaaS configuration, and leveraging vendor partnerships to secure all necessary equipment, supplies and staff. Managed the full onsite registration and attendee management operation for 13 domestic conferences. This included setup and maintenance of equipment and training and support for staff for conferences up to 8000 attendees. Trained and provided operational support for all conference staff for the duration of the event. Received 100% overall satisfaction in all post-event client surveys.

St. Louis, Mo, Us

Manage all aspects of event management and travel logistics with a main focus on Advisory Boards and transient travel. Maintain accurate budget spend summaries in order to facilitate transparent transfer of value reporting.

St. Louis, Mo, Us

Processing honoraria and expense requests for healthcare practitioner attended events. Compiling aggregate spend reports in accordance with individual guidelines set by pharmaceutical companies as required by the Sunshine Act. Assisting in process improvement projects as needed, such as integrating Cvent tools.

Lake Buena Vista, Florida, Us

Part of the Sales Training Events team in the Sales Event Management department, this role is mainly responsible for coordinating all aspects of the travel agent education programs. This includes itinerary creation and management, room blocks, convention and special event and meal space, dining reservations, ticket ordering, and acting as the on-site, day-of contact.

Fairfax, Virginia, Us

Meetings and events servicing and detailing, assisting with "day-of" details such as room set, menu, timeline. Creating banquet and event orders and resumes, and communicating details to all departments of the hotel. Assisting the Director of Sales, General Manager, and Sales Managers with individualized projects such as market research. Administrative tasks include answering the sales phone line, distributing sales leads, and logging and preparing checks for deposit. Secondary back-up for the Group Housing Coordinator modifying and entering group and airline rooming lists.

Fairfax, Virginia, Us

A highly variable position as coordinator for the Sales Department. Responsible for individual, group, and airline crew reservations. Charged with organizational and research projects on behalf of the Director of Sales to increase productivity of department. Advising Sales Managers on group configurations within the Property Management System as well as on availability and feasibility for prospective groups. Answering all Executive and Sales phone lines and assisting in the qualification and distribution of prospects. Serving as a liaison for many Business Transient contracted customers, Airlines, and F.I.T. companies, as well as frequent hotel guests.

Stamford, Ct, Us

Executive Assistant to the General Manager and the Sales Department. Responsible for administrative tasks such as making the sales department schedule, responding to guest surveys, logging and preparing incoming checks for deposit, logging and distributing gift certificates, distributing mail, answering the phones for the executive office, the sales department, and the reservations department. Position requires flexibility in being able to complete any and all tasks assigned by the General Manager, Director of Sales, and the Sales Reporting Systems Analyst/ Reservationist.Special Assignments include a temporary placement as Sales Reporting Systems Analyst/ Reservationist during his two week scheduled absence, and the reorganization of the filing system for local and national Business Transient contracted accounts for all three properties.

Stamford, Ct, Us

Reservations Intern for three property airport triplex inputting group and individual reservations originating from guests and sales managers. Additional administrative duties including but not limited to making sales department schedule, logging and preparing checks for deposit, distributing mail, logging and making personalized gift certificates, and answering the sales/ executive office phone.

Stamford, Ct, Us

Dual role position encompassing the front desk for three airport hotels and phone operating for two hotels, of 275, 175, and 136 rooms respectively. Provide a personalized and friendly check in or out for all guests, assist with any guest issues and answer all questions from guests. Responsible for answering internal and external calls for both properties and the parking gate. Give guests information about the hotel and the surrounding area.

Shift supervisor in local ice cream parlour responsible for ensuring that proper opening and closing procedures are followed, filling and organizing delivery orders and in house guests, and maintaining a clean and healthy environment.

Lake Buena Vista, Florida, Us

Fast paced high volume food court environment. Duties including but not limited to serving and maintaining stock in all areas of food court, differentiating between multiple types of transactions on register, bussing, food preparation, and high levels of guest interaction. Able to provide expertise in meal plan options and park and resort information, and efficiently delivered courteous service to guests of all ages, backgrounds, and origins. Chosen to be part of a minimally supervised team responsible for running a satellite breakfast bar.

Bachelor'S Degree, School Of Tourism And Hospitality

High School Diploma