Lauren Lehrman Email & Phone Number

Berlin, Berlin, DE

San Francisco, California, US

• Ensures optimal & compassionate patient member experience at the Tia Clinic which provides a new standard of woman-centric healthcare with a holistic focus
• Communicate the value of Tia, respond to patient/member needs, questions, and requests
• Ensure proper benefit explanation for member insurance network & eligibility in coordination with Insurance team
• Collaborates with the Care Team and Clinic Manager to ensure Health Insurance Portability and Accountability Act (HIPPA) compliance to protect Personal Health Information (PHI)
• Assists with preparing patients for examination
• Obtains patient medical history

• Provide overall supervision for monger, cashier, & barista teams to ensure customers are delighted and we maintain YoY revenue growth
• Confirm that customers receive optimal experience & maintain high customer satisfaction rates
• Step in as needed on each station providing expertise in cheese mongering, barista duties, & all restaurant/ retail responsibilities
• Maintain quality control in order to drive employee efficiencies
• Oversee cash management & inventory management

San Luis Obispo, California, US

• Led team of 3 Program Managers focused on Lifecycle B2B in app, web, webinar, & email communications
• Collaborated with Mindbody project management team on workload allotment for team for 2-week sprints via Wrike project management tool
• Conducted Lifecycle communication audit; dissected 200+ existing emails in terms of content, segmentation strategy, send-time strategy, & personalization
• Supported team with setting personal OKRs, 1:1's, weekly team meetings, weekly stand up meetings, & reviewed individuals’ projects
• Conducted team Q4 OKR brainstorm series in which the team set S.M.A.R.T. goals for enhancement usability of metrics provided to to entire Marketing team
• Evaluated web, app, & email personalization vendors

New York, US

• Managed retention team comprised of 11 email product specialists who own 300+ accounts
• Created full migration audit initiative as well as time tracking experiment to track email migrations from competitors to Attentive email to help leadership with business decisions on staffing for overall client success
• Led 5+ company wide email trainings cross department to hundreds of Attentive Employees in preparation for launch of product

New York, US

• Supported team with client and product escalations, account reviews, 1:1's, weekly pod meetings, daily stand up meetings, and reviewing individuals’ projects
• Advised on how best to orchestrate SMS and email marketing campaigns for ecommerce clients which includes copywriting subject lines and design best practices
• Led Voice of the Customer (VoC) project from customer success perspective where I pulled feedback together team and client product feedback to help prioritize the email product roadmap and connect feedback loops with.
• Advanced launch of email beta product to official GA of email product, which took place in July 2022
• Grew email team from 3 people to 24 people
• Developed product specialist onboarding program for all new hires

New York, US

• Collaborated cross functionally to launch email product and work with integration partners
• Led pitch calls for email beta, launched and onboarded 50+ clients though implementation processes
• Defined a reactive support model for self service clients as well as agency support clients
• Created playbook for summer intern initiatives and led trainings and act as go to point of contact for overall email team and intern learning team
• Led product renovation sessions with team to aid in product feedback which helped boost adoption of campaign product

New York, NY, US

• Identified, created, and implemented marketing solutions grounded on achieving measurable business results for partners and clients such as JP Morgan Chase
• Executed on high visibility campaigns, such as the Chase Offers Program, including the tasks of ideation, build, deployment, and results analysis which led to an 118% lift in engagement and 80% reduction in production
• Led a team of 8 client experience managers, owning all Human Resources responsibilities including: onboarding new team members; setting, managing and adjusting quarterly goals; coaching; hosting recurring 1:1 status.
• Interviewed in tandem with The Democratic National Committee (DNC) for Forbes, leading to additional press opportunities with the MI internal marketing team for the DNC during an election year
• Developed and nurture client-side partnerships with key stakeholders (marketing decision makers, agencies, technology partners, etc.) to ensure alignment of their internal objectives and define tangible measures of.
• Pioneered MI Client Value Report Initiative: a project aimed at demonstrating MI's value to clients, solidifying executive buy-in, reducing churn, and maintaining client champions by sending clients personalized.

New York, NY, US

• Oversaw a team of Client Experience Associates, Client Experience Managers, and Sr Client Experience Managers who manage client relationships
• Focused on optimizing team health and performance, client health, and revenue management
• Was the single HR point for my team, and handle items related to hiring, reviews, bonus calculations, promotions, and salary adjustments
• Was responsible for communication with the Go-To-Market Leadership team and identifying solutions
• Regularly contributed to the ongoing growth and improvement of CX and the teams we interact with

New York, NY, US

• Managed own Book of Business in addition to overseeing the books of Client Experience Managers (CXMs).
• Served as a more senior point of escalation, trained and supported the CXMs in achieving their retention and growth goals, and streamlined the overall efficiency and workflow of the team and region.

New York, NY, US

• Enabled enterprise clients to exceed their digital marketing KPIs and expectations by arming them with the necessary tools to successfully implement Movable Ink in email marketing strategies.
• Drove strategic use cases of Movable Ink technology and program growth. Helped troubleshoot technical issues using knowledge including, but not limited to HTML, CSS, and JavaScript.
• Managed multiple, concurrent projects, and liaised between various stakeholders to attain optimal outcomes.
• Maintained positive client relationships and provided exceptional client support to ensure overall satisfaction from initial concept to code.

New York, NY, US

• Conceived, developed, and executed client-specific email marketing strategies that translated customer business objectives into effective use of the Movable Ink platform.
• Enabled clients to market their brand in the moment with real-time digital content delivered at scale in email leading to increased engagement, conversions, and ROI.
• Provided exceptional client support to ensure overall satisfaction from initial concept to code.

New York, NY, US

• Served as the first line of contact on the Experience team
• Assisted students, staff, and guests concerning a variety of topics to provide the best overall experience
• Was responsible for class setup, breakdown, general office organization, AV/technical troubleshooting, and upholding brand standards

New York, NY, US

• Connected with clients on a daily basis, and understand client objectives to help transform their use of marketing channels into social experiences that drive awareness, engagement, and revenue
• Ensured that clients are getting the full value of the Offerpop Platform to help them achieve their social goalsSupported client base through the renewal process.

• Met with marketing team two times a week to discuss the implementation of new digital marketing strategy
• Evaluated social media statistics to promote more engagement
• Designed monthly calendar, fliers, logos, and posters in Illustrator that are seen by over 30,000 people
• Createed content for weekly Careers in the Buff e-newsletter using Constant Contact
• Wrote, edited, and managed semi-weekly CU Career Services blog
• Scheduled cross-campus marketing outreach opportunities

• Assisted recruiters with audio visual needs, registration, and break down information sessions

• Promoted Career Services through in-person interactions, phone, and website exposure
• Taught students how to use online resources and search for jobs and internships

• Won second place with team at “The Brief” event
• Toured and networked with agencies in San Francisco and Boulder

• Worked with software development and hotel pantry industry start-upcompanies
• Contributed design concepts for Tradavoʼs website
• Presented on various online chat systems and payment processing systems
• Wrote marketing briefs describing various projects in detail
• Participated in conference calls for hotel contracts

• Manageed Facebook, Twitter, dashboard, and Hootsuite accounts
• Recorded analytics
• Brainstormed ideas for how to reach more people

Bloomington, Illinois, US

• Organized the office
• Worked on brochures
• Ran various errands for my boss (ie: delivering packages to other State Farm Offices)
• Was responsible for delivering the end-of-the-day deposit

Bachelor Of Science (B.S.) Advertising, Bachelor Of Arts (B.A.) Communication

Bachelor'S Degree, Communication, General

Bachelor Of Science (Bs), Advertising