Elle Neatherlin Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

Partnering with customers from local, state, and federal government with their digital transformation journeys on the Pega platform. Providing oversight, contract negotiation, staffing, and delivery support to all of Stratosphere’s delivery work. Establishing delivery practices while focusing on serving our clients well and positioning employees for growth. All while being a brilliant, weird member of the Stratosphere community.

San Antonio, Texas, United States

Served as the Lead and co-Product Owner (PO), overseeing the delivery success of multiple Agile teams in a complex operating environment. In my role, I am responsible for the successful migration of multiple government clients into a newly-established Pegasystems (Pega) solution. While piloting a series of expediated delivery teams, I also provided thought leadership on COTS (Commercial-off-the-Shelf) implementation and Agile methods to my Customers and peers. Among my proudest accomplishments… Show more Served as the Lead and co-Product Owner (PO), overseeing the delivery success of multiple Agile teams in a complex operating environment. In my role, I am responsible for the successful migration of multiple government clients into a newly-established Pegasystems (Pega) solution. While piloting a series of expediated delivery teams, I also provided thought leadership on COTS (Commercial-off-the-Shelf) implementation and Agile methods to my Customers and peers. Among my proudest accomplishments has been growing a sense of community among my teams, which are staffed from individuals across many different - and often competing - vendor organizations. Show less

San Antonio, Texas

Served as Project Manager for a major enhancement release of a ServiceNow-based IT solution (ITSM). Also served as proxy Product Owner for the client, participating in all Agile ceremonies and responsible for Release Planning and Product Backlog Refinement. In this role, I was responsible for project financial outcomes, the functional design of all user interfaces, team management, client relationship management, etc. Significant enhancements were delivered over the course of the 9-month… Show more Served as Project Manager for a major enhancement release of a ServiceNow-based IT solution (ITSM). Also served as proxy Product Owner for the client, participating in all Agile ceremonies and responsible for Release Planning and Product Backlog Refinement. In this role, I was responsible for project financial outcomes, the functional design of all user interfaces, team management, client relationship management, etc. Significant enhancements were delivered over the course of the 9-month project, which resulted in very happy clients and, internally, outstanding team development (shout out to our fabulous Scrum Master). Show less

San Antonio, Tx

My success in my prior roles at Accenture offered me an opportunity to be the Release Lead for a new Accenture project. In this role, I have been responsible for the major release and enhancement work of an online system for a federal government client. Since managing the initial standup of this system which went live in mid-2016, I have been responsible for managing two subsequent multi-million dollar releases. I am a hands-on leader who enjoys being involved in the day-to-day operations of… Show more My success in my prior roles at Accenture offered me an opportunity to be the Release Lead for a new Accenture project. In this role, I have been responsible for the major release and enhancement work of an online system for a federal government client. Since managing the initial standup of this system which went live in mid-2016, I have been responsible for managing two subsequent multi-million dollar releases. I am a hands-on leader who enjoys being involved in the day-to-day operations of this program and working alongside my team members. From managing major releases and vendors/sub-contractors to building relationships with clients and conducting technical trainings, I enjoy knowing about all aspects of the program. This role has offered my the opportunity to master the skills needed to manage a virtual, diverse team without losing my existing strengths in client interaction, presentation, and training. Show less

San Antonio, Texas Area

This hybrid role allows me to act on a variety of skills. First, I am responsible for taking a critical look at system and business processes and recommending/deploying changes to make a Federal project more efficient and effective. Second, I am responsible for the development, execution, and management of a software training effort for our Federal Client. Third, I act as the functional lead for the program's System Operations team, overseeing day-to-day operations as well as leading… Show more This hybrid role allows me to act on a variety of skills. First, I am responsible for taking a critical look at system and business processes and recommending/deploying changes to make a Federal project more efficient and effective. Second, I am responsible for the development, execution, and management of a software training effort for our Federal Client. Third, I act as the functional lead for the program's System Operations team, overseeing day-to-day operations as well as leading deployments needed to keep the program. My variety of responsibilities and regular client interaction have made me a jack-of-all-trades, allowing me to easily work across teams to understand the business. Plus, I have some of the best colleagues and clients around... so where I sit is a pretty good place to be. I'm grateful to be in a role so keenly fine-tuned to my strengths and passions. Show less

San Antonio, Texas Area

In multiple roles/positions, I worked with a talented team of colleagues to execute the day-to-day tasks to operate federal programs. I've designed and executed of outreach/training strategies necessary to communicate a complex program to partners nationwide. Strategies included outreach calls, forums, presentations, newsletters, virtual training, communications, and other tactics. I also worked with a federal contact center on case management, quality monitoring, and business processes… Show more In multiple roles/positions, I worked with a talented team of colleagues to execute the day-to-day tasks to operate federal programs. I've designed and executed of outreach/training strategies necessary to communicate a complex program to partners nationwide. Strategies included outreach calls, forums, presentations, newsletters, virtual training, communications, and other tactics. I also worked with a federal contact center on case management, quality monitoring, and business processes, actively seeking process improvements, including leading the deployment of a new technology that received executive-level attention at the Agency. Show less

Responsible for client interaction, order management, and tying up any loose ends that arise as the nature of running your own business. While SHAM bakery has closed its doors, I continue to be passionate about cakes, learning new techniques, and happily make cakes from home for friends and family.

Responsible for business development, customer care, and office management of the Outpatient Rehabilitation Center of Northeast Baptist Hospital. Also responsible for business development for the outpatient Wound Healing Center with hyperbaric medicine.

I contributed to the development of media plans, marketing strategy, and industry research to best serve our clients. I also managed projects, and initiated efforts to manage the social media and online reputation of Texas Creative and its clients.

I handled the front office operations and assisted with the coordination and editing of proposals.

I was the primary file clerk to one of the firm's partners. I quickly learned the basics of the legal world in order to effectively organize case documents for up to five attorneys at a time, catalog active cases, and file documents with the Court.

I assisted with PR efforts for clients in a variety of industries by researching, writing, and distributing press releases, accompanying clients to media events, acting as a media coordinator for events, and compiling a media directory for San Antonio and the surrounding areas. Most importantly, I worked hard to absorb I could in the glow of the incredibly intelligent and endearing Evie Reichel.

B.S., Business Administration

Activities and Societies: Marshall School of Business USC Trojan Marching Band

Education record