Lauren Moncks Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

As a Customer Onboarding Manager, my objective is to leverage my skills and experience to help onboard new customers. With excellent communication and leadership abilities, I am able to guide teams to achieve success in customer acquisition and retention. My goal is to provide exceptional service to clients as they navigate the onboarding process, ensuring a seamless transition into Bucketlist's products and services.

Calgary, Alberta, Canada

Thornhill, Ontario, Canada

- Managed a team of 8 administrators and 10 practitioners at a multi-disciplinary clinic with 2 locations- Processed administrative payroll and practitioner compensation bi-weekly- Kept QuickBooks up to date with account reconciliation and regular data entry, as well as prepared all accounting year-end reports - Managed administration shifts and practitioner schedules- Responsible for all motor vehicle accident claims including submitting to insurance, billing, and scheduling- Recruited, interviewed, hired, and trained administrative staff- Assist in the continuous process of finding solutions for Covid-19 interruptions and Return To Practice procedures in accordance with government Health and Safety protocols- Organized and conducted regular staff meetings and planned company events- Solved any patient complaints or concerns and provided actionable solutions- Overhauled clinic procedures and structures to provide solutions to enhance clinic efficiency and optimize the client care process- Created a new practitioner compensation report to increase clarity and decrease payment discrepancies - Stream-lined the MVA insurance claim procedure to increase the practitioner payment turnaround time- Adapted administrative front desk procedures to help with clinic efficiency

Toronto, Ontario, Canada

- Coordinated and helped manage the event “The Inside Ride”- an event hosted at high schools across Canada promoting active lifestyles while raising funds for childhood cancer-Managed relations and day to day communication with 15 schools at a time- Created and implemented an onboarding process for new employees- Co-led a hiring process for interns including job postings, recruitment, and interviews- Adapted to constantly changing schedules and managed workloads while collaborating with multiple managers across all five signature events- Managed the recruitment, stewardship, communications, and database of Volunteers and Child Ambassadors across the Foundation's events. As well, brought specific Third-Party events to life from event planning and budget management to event execution

Abbotsford, Bc, Canada

- Responsible for the timely processing of accounts payable, including matching, coding, and entering vendor invoices daily leading up to the monthly cheque runs- Served as the main contact for correspondence with vendors developing communication skills to respond to questions about the company, new vendor inquiries, and billing discrepancies- Managed up to 12 sites by liaising with site managers, organizing initial correspondence with vendors to apply for business licenses, credit applications, and site utility set up, as well as proper filing, day planning, and awareness of any billing changes- Portrayed a positive attitude with a willingness to learn when asked to complete tasks outside of the job description - Planned and coordinated company events such as the annual Christmas party, summer excursions, and sporting events- Played a key role the hiring cycle of a new office managerAdditional Projects: Office Manager, Website updates, Social Media Coordinator, Event Coordinator.

Innsbruck, Tyrol, Austria

Moved to Austria and participated in elite training programs and met the high demands of a rigorous training schedule. Invested time everyday towards mutual team goals while investing into the needs of teammates. Adapted to a new environment quickly, and performed under pressure and many different adversities. Leadership, communication, and perseverance were all needed in order to be successful.

Calgary, Alberta, Canada

Promoted an active, positive, and team oriented atmosphere through the creation and implementation of customized lesson plans for groups of 25 children daily. Collaborated with fellow counselors and management teams to enhance the experience of the children and the value of the daily programs and activities. Carried out daily tasks with enthusiasm and a positive attitude in order to create the best possible environment for the kids.

Langley, Bc

Through a communications practicum I was able to coordinate activities such as fundraising and a mentorship program for my teammates and Spartan program. Communication and coordination with other my team, coaches, and other organizations were needed in order to be successful. Carried out many fundraising tasks including networking, scheduling, and day of set up. Networked using different mediums such as social media, poster distribution, and word of mouth communication to promote and advertise events. Managed the incoming and outgoing funds that were used in fundraising events.Fundraising events: Barn Dance, Used Clothing Sale, Game Day Raffle, and Pub Nights

Langley, British Columbia, Canada

Completed 5 years on the varsity Women's Volleyball team at TWU while completing my education. Time management, commitment, and teamwork were all skills that I developed and exemplified on a daily basis in order to be successful as a student-athlete, and contribute to the success of the team.