Lauren Shields Email & Phone Number

● Consolidated communication to more efficiently establish deadlines and expectations for prospective candidates● Managed applicant and candidate data in both a learning management and a client management system to make sure the team had up to date information● Coordinated with instructors and training manager to improve communication and innovate a tracking system while candidates were active in SkillBridge● Conducted weekly one-on-ones with up to 15 candidates at a time to ensure deadlines were being met and candidates were being held accountable● Mentored active-duty military members navigating unique challenges such as securing housing, employment, and finding community in their transition to civilian life

Springfield, Va

● Assisted Service and Sales teams with order processing, invoicing, and customer communication.● Bridged communication between an international team centered in Israel and the United States team.● Provided end-to-end processing in company ERP of all sales in the United States for over $3,000,000 in products.● Managed CRM software for the United States office in order to support the sales team.● Stepped up to help coordinate merchandising, registration and logistics for domestic trade shows.

Sterling, Virginia

• Tracked and analyzed inventory for accounts using warehouse space for long term storage. • Handled data entry and customer communication for freight moving domestically. • Developed an inventory tracking system using Excel effectively reducing time spent on data entry and improving accuracy.• Facilitated multiple warehouse moves of greater than $1,000,000 in product. • Reduced losses by $30,000 through inventory reconciliation. • Implemented the use of SalesForce to manage leads and customer contacts. • Spearheaded implementation of Crown TSM to streamline driver’s routes and receive live data.• Performed ongoing research into programs that would improve operations.

Reston, Virginia

• Worked with over 50 domestic and international kitchens to ensure timely delivery of supplies. • Served as primary contact for stations during implementation of ZenDesk.• Processed orders for food and equipment while managing exceptions to prevent delay of delivery.• Maintained a customer satisfaction rating of over 85%, resolving an average of over 60 tickets per week.• Utilized Excel skills, increasing efficiency of daily report processing and reducing need for redundant email.• Gained Familiarity with SAP and worked closely with purchasing and demand planning teams to review orders for accuracy.

Fairfax, Virginia

● Provided onboarding and ongoing employee training, achieving 98% compliance.● Conducted screening interviews for 30 candidates per week, completing new hire paperwork for all new associates.● Served as subject matter expert in resolving complex customer issues that could not be handled at associate level, and training customer service associates on solutions.

Fairfax, Virginia

● Balanced store inventory and tallied $1M in product weekly.● Reduced average weekly losses from $10K to $800 through identification and mitigation of store processing deficiencies.● Investigated overall adherence to corporate policy, advising solutions that saved $50K yearly.● Appointed by territory staff to consult on physical inventories due to high performance at home location.

Sterling, Virginia

● Shipped, received, and tracked an average of 85 work orders per week and communicated status with customers.● Overhauled dashboard reporting leading to a better understanding of KPIs and improved overall performance