Lauren Shields Email & Phone Number

• Consolidated communication to more efficiently establish deadlines and expectations for prospective candidates
• Managed applicant and candidate data in both a learning management and a client management system to make sure the team had up to date information
• Coordinated with instructors and training manager to improve communication and innovate a tracking system while candidates were active in SkillBridge
• Conducted weekly one-on-ones with up to 15 candidates at a time to ensure deadlines were being met and candidates were being held accountable
• Mentored active-duty military members navigating unique challenges such as securing housing, employment, and finding community in their transition to civilian life

Springfield, VA

• Assisted Service and Sales teams with order processing, invoicing, and customer communication.
• Bridged communication between an international team centered in Israel and the United States team.
• Provided end-to-end processing in company ERP of all sales in the United States for over $3,000,000 in products.
• Managed CRM software for the United States office in order to support the sales team.
• Stepped up to help coordinate merchandising, registration and logistics for domestic trade shows.

Sterling, Virginia

• Tracked and analyzed inventory for accounts using warehouse space for long term storage.
• Handled data entry and customer communication for freight moving domestically.
• Developed an inventory tracking system using Excel effectively reducing time spent on data entry and improving accuracy.
• Facilitated multiple warehouse moves of greater than $1,000,000 in product.
• Reduced losses by $30,000 through inventory reconciliation.
• Implemented the use of SalesForce to manage leads and customer contacts.

Reston, Virginia

• Worked with over 50 domestic and international kitchens to ensure timely delivery of supplies.
• Served as primary contact for stations during implementation of ZenDesk.
• Processed orders for food and equipment while managing exceptions to prevent delay of delivery.
• Maintained a customer satisfaction rating of over 85%, resolving an average of over 60 tickets per week.
• Utilized Excel skills, increasing efficiency of daily report processing and reducing need for redundant email.
• Gained Familiarity with SAP and worked closely with purchasing and demand planning teams to review orders for accuracy.

Fairfax, Virginia

• Provided onboarding and ongoing employee training, achieving 98% compliance.
• Conducted screening interviews for 30 candidates per week, completing new hire paperwork for all new associates.
• Served as subject matter expert in resolving complex customer issues that could not be handled at associate level, and training customer service associates on solutions.

Fairfax, Virginia

• Balanced store inventory and tallied $1M in product weekly.
• Reduced average weekly losses from $10K to $800 through identification and mitigation of store processing deficiencies.
• Investigated overall adherence to corporate policy, advising solutions that saved $50K yearly.
• Appointed by territory staff to consult on physical inventories due to high performance at home location.

Sterling, Virginia

• Shipped, received, and tracked an average of 85 work orders per week and communicated status with customers.
• Overhauled dashboard reporting leading to a better understanding of KPIs and improved overall performance