Lauren Phillips Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, United Kingdom

Birmingham, United Kingdom

Administrative and clerical support to the housing management and Executive team(s), and occasional support work. This includes; Providing high quality advice, information and support to customers with varying issues/queries and passing on complex or additional queries. Dealing with telephone enquiries from various sources and transferring them to the relevant team / member of staff. Retaining professional business relations with customers, as well as external organisations, contractors and landlords. Maintaining a strong demeanour while dealing calmly and confidently with a diverse range of customers either face-to-face, email or over the phone.  Effectively using a CRM system and Microsoft programmes. Data quality and data inputting; Housing Management systems i.e. repairs, tenancies, benefits, utilities etc. Assisting with maintaining a high standard of Health & Safety across all sites; keeping track of when H&S Certificates are due and issuing the task to the relevant team.  Supporting tenants to positively move on to independent / sustainable accommodation. Helping vulnerable customers access the correct support such as mental health, drug & alcohol services and the correct benefits. Assisting in the one-to-one training of new staff and ensuring their wellbeing. Dealing face-to-face with both high and low needs customers, with a wide range of backgrounds that all need different treatment. Following through with crucial safeguarding policies and procedures, and responsibly following lone-working policies, for the safety of staff and customers.

Birmingham, United Kingdom

Responsibilities included; Ensuring high standards of health and safety are maintained always. Maintaining a professional attitude while dealing with a wide range of customers.  Guaranteeing excellent front of house service, allocating and supporting staff throughout the shift to maintain speed of service and cleanliness of the venue. Following till and cashing up procedures to ensure all staff are following these correctly. Detailed checks of deliveries for accuracy and quality of product, ensuring stock is secured in the cellar while applying regular stock rotation. Liaising with customers to arrange table bookings, weddings, parties and various events. Assisting on induction days and the training of new/existing staff.

Birmingham, United Kingdom

This establishment developed various key strengths that attributed to future roles; Working in a fast paced, high volume environment. Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards. Provided excellent customer care and conflict resolution.  Guaranteed quality of service through effective communication with customers. Trained new employees and worked as an exceptional team player.  Awarded employee of the month for hard work and consistency.

Gcse

11 GCSE Qualifications at C grade and above

Nvq Level 1, Bakery & Confectionary, Nvq Level 1