Lauren Onslow Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

• Lead simultaneous enterprise or strategic growth account implementation projects to achieve on-time and on-budget solutions
• Facilitate discussions with clients to produce project estimation documents
• Establishes a relationship with all levels of stakeholders within current and prospective accounts to determine training needs and advises them on appropriate solutions
• Drive change management discussions to support large organizations looking to modernize their training
• Represent Client Experience in company cross-functional and development meetings to ensure all updates to a quickly evolving product are communicated and supported with adequate resources so that department objectives.

• Manage many small to mid-market project implementations in a fast-paced environment
• Translate client business requirements and challenges into creative, e-learning software solutions with measurable results
• Provide excellent communication, training, and instruction on Axonify's platform
• Develop and maintain detailed project plans for clients documenting all milestones and deliverables throughout the entire implementation from kick-off to go-live

Waterloo, ON

• Managed and nurtured relationships with many of the world's top broadcasting companies in the USA, Canada, and LATAM, always striving to achieve the highest overall customer satisfaction.
• Managed Accounts by providing customized solutions, maintaining CRM data integrity, problem-solving, incident management, escalation management, attending billing inquiries, securing renewals, and account expansions.
• Followed up with customers to track satisfaction levels and uncover additional opportunities.
• Improved and maintained support contract revenue by delivering proposals (net new and renewal) and following through the sales cycle to closure.
• Supported National Sales Managers and customers by providing technical support between cross-functional groups such as engineering, service, productions, and sales.
• Created and delivered new hire training material to support sales team expansion efforts

Waterloo, Ontario

• (acquired One-Eighty Corp.)
• Interpreted financial programs, product guidelines and insurance requirements to update, maintain and manage vast amounts of source data.
• Aided in systems testing and reporting while working with development teams to maximize system efficiencies
• Operate as a liaison between clients and support staff to handle sensitive matters
• Cleanse sensitive client information and reformat for new software
• Providing strategic advice on clients’ support concerns and diffusing escalated situations

Waterloo, Ontario

London, Onatrio

London, Ontario, Canada