Hostess
West Palm Beach, Florida, United States
- I greeted all customers in a warm and friendly manner not always seen in the area that I worked in. Multiple families informed me that they had come to Grease because the other restaurants that they originally went to ignored them and/or gave them a very bad attitude and that I was an excellent change of pace from that. - I pay close attention to the seating chart and seated customers accordingly. I make certain that no matter what happens, every server gets an even amount of tables for the night. If it begins to rain and there are people outside, I help bring their food and belongings inside and ensure that they are comfortable for the rest of their dining experience. - Because there are no bussers, the servers are responsible for bussing their own tables. However, I made it my mission to either assist the servers in bussing the tables, or I bus them entirely myself. It is a win/win situation because it helps people get seated at tables more quickly and it helps ease the servers' workload. The only exception to this is if I am extremely busy and cannot leave the front of the restaurant. - Throughout my time working at Grease, I learned how to read people. Since everything pertaining to my job was all handwritten, I had to guesstimate wait times myself, which I did by regularly walking through the restaurant and observing people's postures (slumped back in their seats or upright waiting for food) and what they had on their tables (menus, appetizers, newly served or partially eaten dinners, or checks). I also took note of people's "vibe" when they entered the restaurant to see whether they wanted to sit at a table or the bar, how much conversation they wanted to engage in before they got what they needed (some people wanted to talk as much for as long as I was allowed to, some people did not want to even glance in my direction), and what manner I should speak to them in (whether they would appreciate a good joke or prefer a more direct and serious approach).