Lauren Schmitz Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Led pre-opening activities encompassing recruitment, training, brand alignment, safety, food and beverage training and menu knowledge.
• Developed departmental objectives, work schedules, budgets and policies for 4 dining outlets in 800 room hotel.
• Hire, train, and supervise employees, motivating them to perform at the highest levels, mediating conflicts when necessary, and exhibiting strong leadership and organization skills.
• Oversee the successful operations in various outlets within the hotel-including Exchange, Common Ground coffee shop, Blend wine bar and Landing restaurant.
• Oversee all aspects of a special event, including set-up, menu selection, and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

Orlando, Florida

• Implemented new beverage runner position to improve poolside service and efficiency.
• Developed and improved Splash Bar operations to enhance the guest experience.
• Refined the F&B menus to incorporate more seasonal and local offerings to drive annual revenues.
• Developed a number of incentives, contests, and recognition programs to successfully improve team member morale and engagement.
• Controlled labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory.

Harvest Bistro

• Management responsibilities include but not limited to: interviewing, hiring, training, scheduling and managing staff of 40 employees. Develop and implement new yearly ACTION plans.
• Improved labor productivity per guest by $.20 by effectively forecasting labor needs based upon hotel occupancy; reviewed on a weekly basis.
• Created new training program & training manuals for Harvest employees; improved quality of service, team morale & effectively increasing team member satisfaction by 73% based on TMOS.
• Improved employee retention by 40%, due to newly designed & implemented on-boarding process.
• Ranked #1 breakfast outlet in Hilton Worldwide 2015, 2016 & 2017 based upon SALT reviews.
• Responsible for ordering paper, operating supplies, china, glass supplies and new uniforms.

Harvest Bistro

• Responsible for assisting restaurant managers in the supervision of whole food and beverage operation.
• Inform employees about daily events and conduct pre-shift meetings.
• Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.

Harvest Bistro

• Hotel with 1500 rooms, top grossing food and beverage outlet for Hilton.
• Utilized the Hilton Empowerment Program to solely resolve any guest issues.
• Guided guests through menus with thorough knowledge of food and beverages.