Lauren Shingleton Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas

Responsible for maintaining all training programs and administration of the LMS. Organize and develop manuals, courses, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials. Maintain training data as required. Maintain confidentiality. Provide classroom training as needed via in-person ILT or e-learning.

Austin, Texas Area

Work with subject matter experts in to deliver outstanding training for beginning and advanced users of multiple CRM software platforms. Perform needs assessment, design, and development of product and role-specific curriculum roadmaps. Interact with subject matter experts in planning and scoping requirements for curriculum. Review and test new and revised curriculum and provide feedback.Help enroll employees into the correct training curricula for a given product. Collaborate effectively with cross-functional team members.

Austin, Texas

Instrumental in building and coaching a training team that conducts end user training on a cloud-based CRM application developed for the federal WIC program. Collaborate with training team and technical writers to develop and enhance training curriculum and materials. Work in partnership with WIC program SME’s and a technical writer to produce a 234-page software-training manual. Work with technical staff and developers to ensure curriculum is functioning properly in the CRM system. Play a critical role in the introduction of new technology to the WIC program staff and administrators across the states of Texas, New Mexico, and Louisiana. Developed and maintained TalentLMS for state agency to ensure data accuracy and integrity. Led the development and administration of the LMS, training records, and associated templates to certify that state employee training was complete. Managed LMS functions which included monitoring course content, course approvals, and evaluation processes ensuring training was accomplished within given timeframes. Created, published, and archived courses. Assigned training curricula, added and deleted resources as needed, and monitored accounts while maintaining system parameters. Administered LMS user accounts and reset passwords. Set and maintained security roles and access levels for all users. Provided system maintenance which included upgrades and updates, configuration, troubleshooting, debugging, and user access testing. Maintained data integrity and processes for the LMS, such as course descriptions and course or class descriptions. Investigated and resolved any data or system inconsistencies or discrepancies. Led the establishment, documentation and enforcement of registration, scheduling, and cancellation policies and procedures. Accurately tracked new, deleted, and revised items in the learning management system including assessments. Monitored user access for monthly usage reporting. Created and maintained weekly reports.

Round Rock, Texas

Develop and implement curriculum for children ages 2 through 5. Plan and design activities geared towards young children to incorporate learning into fun and engaging daily lessons. Maintain an open line of communication between teacher and parents using face-to-face, email, and social media applications to connect.

Austin, Texas

In this role I was able grow our insurance business by creating all of our personal marketing material, developing business presence on social media, and advertising for the business by cold calling on potential clients in person. PNC New Business Production Winner 2010PNC New Business Production Winner 2011Life Production Winner 2012 Life Production Winner 2013Championship Winner 2012Toppers Club Winner 2016Toppers Club Winner 2017

Developed curriculum, prepared materials, created syllabuses, recruited, interviewed, and coordinated all onboarding for retail banking training programs in Austin and San Antonio. Led 25+ management trainees through Washington Mutual's management training program and licensed banking training program while also conducting extensive new hire and lending training courses as needed. Engaged leadership candidates in learning activities that led to deeper understanding of the company, our mission, values, and products. Coached, developed, and evaluated employees on their progress throughout courses. Provided field support to trainees as needed. Placed all candidates graduating from the program in leadership roles. Held management, senior level training, and HR positions at Washington Mutual Bank over 7 years.

Financial Sale Rep 2000-2001Client Associate Manager 2001-2002In my first position at JPMorgan Chase I worked as a financial sales representative at a busy in-store banking branch. As an in-store banker I ran a teller drawer, managed operations, cross sold bank products at the teller line and at marketing events within the store, and opened new accounts. As the Client Associate Manager at a large stand alone retail banking center with a detached motor bank, I was responsible for the operational integrity of our facility and our team meeting and exceeding cross sell goals on a monthly basis. I did this by creating a fun working environment where I had excellent rapport with my team and our supervisor.

Austin, Texas

As the assistant store manager, I was responsible for scheduling 30+ employees over a 7 day workweek. I balanced all cashier draws at the beginning and end of each shift, completed accounting paperwork, and made the deposit. I was in charge of merchandising, cross selling, and adding new members to the Gold Crown club. Superb customer service was paramount in this role.

Bachelor Of Arts, English Literature

Activities and Societies: Summer Intern 1998-Holt, Rinehart, & Winston

High School Diploma

Activities and Societies: Girls Service League, Young Life, Fellowship of Christian Athletes, Peer Mentoring