In the first 6 months of employment, I surpassed the monthly revenue goal 4 times whilst keeping delinquency rates under 5%, the highest point reached was 14% over the goal. Occupancy at my facility has increased by 15% due to my efforts to increase current customer referrals and local business reach out. I ensured every tenant in the 550+ units rented had a signed lease on file, and proof of insurance and facilitated the correction if such items were missing. Responsible for tracking vendor services and preventative maintenance. Created multiple training walkthroughs for use in onboarding new employees using standardized procedures and best practices.

Assist in the development and maintenance of a mission-wide program for customer service, troubleshooting, problem solving and technical support.

Administrative support including but not limited to: answering phones, extensive filing, correspondence, data collection, organization and analysis, lease and contract negotiating, on-site inspections, billing, creation of brochures and inventory catalogs, scheduling, and time management.

Opening and closing duties, inventory processing, product ordering and tracking, customer service, food preparation, training and management of team members, general store maintenance

Customer service, package tracking, organization and delivery, secure scanning and bomb threat experience, handling incoming and outgoing diplomatic mail, handling of secret mail, french language implementation for customer communication.

Customer Service, event planning, correspondence, collaboration between organizations, extensive filing, answering phones, managing several projects, french language implementation for customer communication