Marketing Director, E-Conolight
Raleigh-Durham, North Carolina Area
Oversaw marketing and web teams for e-conolight.com, the $100M e-commerce division of Cree Lighting, an LED lighting market innovator—Created the division’s first marketing strategy, corresponding KPIs and budget—Identified gaps in customer experience on owned properties, and oversaw implementation of enhancements—Worked directly with the head of product management to help develop go-to-market strategies, third party supplier relationships and marketing plans to address new product introductions, stock-out and slow moving inventory scenarios—Oversaw creation of customer personae to help personalize marketing content and drive conversion—Created group’s first brand guidelines, leveraging primary and secondary data to develop target audience, value proposition and visual identity—Established acquisition, retention and loyalty strategy via digital email prospecting, paid social, display and direct mail, with initiatives paying for themselves after just three months—Created the team’s first influencer program to target tangential audiences and increase acquisition, with all programs paying for themselves in the first month —Developed social media strategy, delivering an average $70 ROAS month-over-month—Oversaw pay-per-click program, delivering an average ~$1.1M/month in revenue—Initiated A/B testing strategy for print and digital initiatives, with the findings saving $35,000/month, which was reallocated to more efficient tactics—Successfully implemented Agile methodologies in the marketing team, doubling output with fewer resources—Oversaw all public relations, creative, SEO, social media and creative agencies—Managed activity of web team, copywriter, project manager, digital designer and print designer