General Manager Spain
CurrentDefinition and implementation of the overall business strategy, driving growth in a rapidly expanding CPaaS industry by overseeing sales, marketing, and customer service operations. Responsable for the country P&L. Leading the sales team to achieve aggressive revenue targets by managing both inbound and outbound commercial activities as well as implementing world class account management strategies with key accounts growth plans and automatic alerts based on customer behaviour.Managing customer service operations solving customer queries and incidents.Enhancing customer satisfaction by optimizing support processes, reducing response times and optimizing each contact channel performance.Maintaining a deep understanding of the market, identifying opportunities for product and service improvements to stay ahead of industry trends and well as for M&A opportunities identification.Reporting directly to the CRO, providing insights and recommendations on business performance, market conditions, and operational improvements.Living our business core values : Passion, Innovation, Ownership, Integrity, Growth, Team work.
