Laurentiu Munteanu Email & Phone Number

Bucharest, Romania

- Acting as a single point of contact between the business, IT teams and external vendors- Identifying the IT needs of the organization and making sure they are delivered accordingly- Understanding, analyzing and anticipating the usage behavior of the IT services- Negotiating SLAs for the delivering of the IT service and assuring they are respected- Administrating the entire lifecycle of the IT services (business request > design > development/testing/implementation > administrating the service > improvements > decommissioning, if the case)- Analyzing the performance of the IT services- In charge of implementing the IT security requirements and documenting the services and documenting the services according to the business requirements.- Acting as a micro project manager for various IT changes on the managed application portfolio- Responsible for the change management process of all application portfolio- Provide operational support for Penetration testing set-up and execution- Coordinate the implementation of new applications

Bucharest, Romania

- Participating in regular technical meeting with customers from the assigned projects - Providing technical consultancy to our internal Software Packaging team - Handling difficult issues encountered during the packaging or software distribution process - Creating knowledge base articles with solutions to outstanding software packaging issues/situations - Investigating different tools which could be used to improve delivery time or/and quality of the products - Participating in technical workshops with the customers - Leading and organising a team of 48 persons and 4 coordinators.- Creating and maintaining a positive, productive and supportive environment focused on integrity and trust- Providing and receiving constant feedback to/from the team members- Help the team to overcome any issues they may encounter- Train the team to apply the proper processes- In charge with delivery for the following services: Software Packaging, Software and Image Management, L2 Support - Coordinating the service delivery team assigned to work on the projects from my portfolio- Assuring that the project is delivered according to the ongoing contract- Directly responsible of project management, coordination of tasks, Single Point of Contact (SPoC), communication management, change and issue management, service improvement, project and service reporting and documentation- Responsible for an internal project with the goal of implementing all our department services in other branches- Organizing meetings on site and remote and establishing deadlines - Assuring the successful implementation of the project by monitoring and measuring the results- Monitoring the packaging activity on a daily basis- Continuous service improvement for the packaging processes and procedures - Part of the team in charge with providing offers to current and future clients- Support for Senior management in day-to-day activities

Bucharest, Romania

- Participating in regular technical meeting with customers from the assigned projects - Providing technical consultancy to our internal Software Packaging team - Handling difficult issues encountered during the packaging or software distribution process - Creating knowledge base articles with solutions to outstanding software packaging issues/situations - Investigating different tools which could be used to improve delivery time or/and quality of the products - Participating in technical workshops with the customers - Responsible with leading and organizing a team of 25 persons from the remote services area- In charge with delivery for the following services: Software Packaging, Software and Image Management, L2 Support - Coordinating the service delivery team assigned to work on the projects from my portfolio - Assuring that the project is delivered according to the ongoing contract - Directly responsible of project management, coordination of tasks, Single Point of Contact (SPoC), communication management, change and issue management, service improvement, project and service reporting and documentation. SLAs and KPIs. - Ensuring that the new implemented services have successfully passed the pilot phase and can be delivered in BAU

Bucharest, Romania

- Responsible with leading and organizing a team of 7 software packaging SMEs- Participating in regular technical meeting with customers from the assigned projects - Providing technical consultancy to our internal Software Packaging team - Handling difficult issues encountered during the packaging or software distribution process - Creating knowledge base articles with solutions to outstanding software packaging issues/situations - Investigating different tools which could be used to improve delivery time or/and quality of the products - Participating in technical workshops with the customers

Bucharest, Romania

- Participating in regular technical meeting with customers from the assigned projects - Providing technical consultancy to our internal Software Packaging team - Handling difficult issues encountered during the packaging or software distribution process - Creating knowledge base articles with solutions to outstanding software packaging issues/situations - Investigating different tools which could be used to improve delivery time or/and quality of the products - Participating in technical workshops with the customers

Bucharest, Romania

- Creating Windows Installer-based installation packages from existing applications for distribution in an Enterprise network environment - Creating App-V packages and customizing these packages according to customer's requirements and environment - Determining application compatibility with newer Operating Systems - Remediating packages and assuring their compatibility with newer Windows operating systems

Bachelor In Engineering Of Electronics And Telecommunications

Professional Degree In Accounting And Statistics