It Support Technician
CurrentPart of work placement module for university, was offered an extended contract so I decided to continue with this career path.Tasks involved using the workspace one UEM to manage HSE customers’ mobile devices to ensure that emails, mobile data, calls and texts are working.Using Interaction Workspace to call users for carrying out various tasks such as SIM transfers, Migrations to another domain and troubleshooting basic queries for the user’s mobile phone.Escalations through email to the HSE and direct number referrals to resolve the users’ issues rapidly and efficiently.