Steve Mweembe Hamakando Email & Phone Number

Ireland

As a Technical Operations Manager, I provide strategic leadership to a dynamic team of over 40 professionals, including Team Leaders for each technical function. My role involves developing and leading a multi-functional, multi-skilled technical operations team, driving continuous improvement and operational excellence.Responsibilities:•Leadership and Team Management: Lead and manage a team of 40+ technical professionals, including Team Leaders, fostering effective collaboration and performance.•Operational Efficiency and Improvement: Develop and implement strategies to enhance operational efficiency and technical capabilities, driving change initiatives to create an agile and flexible service environment.•Project Oversight and Collaboration: Oversee the development and execution of technical projects, ensuring alignment with organizational goals, and collaborate with cross-functional teams to ensure seamless

County Dublin, Ireland

•Strategic Leadership and Operational Excellence: Orchestrated strategic initiatives resulting in a 98%improvement in operational and quality metrics, standardized key processes for global efficiency, andachieved significant resource utilization. •Resource Management and Process Optimization: Implemented staffing strategies and capacity planning that enhanced process efficiencies and productivity, while fostering a culture of continuous improvement and coaching for team leads, ensuring high-performance standards.• Financial Stewardship and Compliance Oversight: Maintained financial integrity and cost-effectiveness of services, ensured compliance with global controls, and managed the transition of business processoutsourcing, contributing to robust financial performance and client satisfaction

City Of Johannesburg, Gauteng, South Africa

• Strategic Growth and Leadership: Drove an average 27% YOY growth in portfolio revenue across the Middle East and Africa through leadership in Delivery Excellence and upsell strategies, and facilitated a 20% YOY increase in cloud revenue by executing a comprehensive portfolio of work aligned with global customer priorities•Relationship Building and Performance Enhancement: Cultivated strategic partnerships with keystakeholders, including Line-of-Business leaders, Information Technology Directors, CTOs and CIOs,enhancing Customer Success Account Managers’ performance by 95% through targeted coaching, andmaintained over 90% client retention by proactively addressing customer needs and issues.• Innovation and Technology Advocacy: Championed the adoption of Microsoft technologies, significantly influencing the industry’s technological trajectory, and led solution delivery strategies, achieving a 100% improvement in alignment with organizational objectives.

Namibia

• Forward-Thinking Leadership and Revenue Growth: Championed Microsoft Premier Support DeliveryExcellence across East and Southern Africa, steering strategic planning with Technical Account Managersthat catalyzed significant business growth and a 28% annual increase in portfolio revenue.•Strategic Execution and Cloud Adoption: Surpassed cloud consumption targets by 30% annually,spearheaded cross-functional collaboration for growth, and led the successful implementation of servicestrategies, resulting in a 65% boost in pre-sales engagement success.• Operational Excellence and Customer Alignment: Directed the development of business roadmaps forcomplex IT projects, facilitated high-level discussions with decision-makers, and aligned customer business goals with Microsoft’s offerings, ensuring exceptional service delivery and client success.

Namibia

• Achieved a remarkable 173% business growth and exceeded cloud consumption targets by 203% in 2018, leading to recognition with the Microsoft Platinum Club Top Attainment Award.• Served as a Business Advisor and Technical Advisor to Microsoft’s enterprise customers, delivering premier services tailored to their strategic objectives to optimize the return on their Microsoft investment.

Lusaka

• As the Head of the Department, I led a multidisciplinary team of Software Developers, Systems Analysts, Enterprise Architects, and Data Analysts in the successful development of complex application software, which enhanced operational efficiency and drove technological innovation

Lusaka

• Oversaw and enhanced the performance and quality of diverse teams across Billing, Customer Relationship Management (CRM), Management Information Systems (MIS), and other key business support areas, resulting in improved service delivery and customer satisfaction.

Kabwe, Zambia

• As an ICT Lecturer and Consultant, I have empowered a diverse range of professionals by deliveringcomprehensive ICT courses, spearheading cutting-edge research, and providing strategic consultancyservices that drive organizational innovation and efficiency.

Ndola, Zambia

• In my role as Operations Manager, I served as the right hand to the Chief Executive Officer, orchestrating operational strategies and providing leadership to Branch Managers and Heads of Department, which culminated in enhanced service delivery and robust business growth.