Laurent Michel

Laurent Michel Email and Phone Number

Chef de Projet Systèmes et Services at IMPRIMERIE NATIONALE S.A. @ Imprimerie Nationale
PARIS
Laurent Michel's Location
Greater Lille Metropolitan Area, France
Laurent Michel's Contact Details

Laurent Michel work email

Laurent Michel personal email

n/a
About Laurent Michel

ITIL V3 foundation certification.Project Management: * Organisation, planification, reporting, team building* Design, functional and technical expertise* Acceptance testing, delivery management, change managementApplication Management:* Functional analysis of incidents across the Information System* Definition of metrics and dashboards* First level for business support (CSRs / Marketing / Finance)Acceptance – Testing:* Definition of testing campaigns scope and strategy* Planification, reporting, defect resolution follow-up.* Coordination of business / development / testing teamsSpecialties: Telecom Billing Solution, Voice over IP, TVoDSL, Oracle BRM (Portal Infranet), Training Experience, Support, Application Management, Acceptance tests, Project Management, data migration and resynchronization of distributed systems.

Laurent Michel's Current Company Details
Imprimerie Nationale

Imprimerie Nationale

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Chef de Projet Systèmes et Services at IMPRIMERIE NATIONALE S.A.
PARIS
Employees:
130
Laurent Michel Work Experience Details
  • Imprimerie Nationale
    Chef De Projet Systèmes Et Services
    Imprimerie Nationale Nov 2014 - Present
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  • Ericsson It Solutions & Services
    Bss Line Manager
    Ericsson It Solutions & Services Jul 2011 - Oct 2014
    Lille / Paris
    Responsible for projects deliveries on BSS domain.Team of 35 peopleActivities :RecruitmentStaffingSkill development plansProject follow-up
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  • Sfr Business Team
    Project Manager
    Sfr Business Team Dec 2008 - Jun 2011
    Project Manager for the implementation and run of the new billing reporting system (100.000+ reports produced each month).Open source project (Talend, BIRT).5 developpers
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  • Neuf Telecom
    Project Manager & Functional Analyst
    Neuf Telecom Jan 2007 - Nov 2008
    Taking part in the Migration of AOL to Neuf Telecom Programme following the transfer of AOL France customers & IT to Neuf Telecom, my role at Neuf Telecom consists in :* Capture business user (Marketing/Call Center) requirements in order to provide detailled functional specifications to the development teams on migration subprojects as "Progressive Migration" and "Customer History".* End to end follow up (development, tests, run) of the subprojects mentioned above.* Monitor & Troubleshoot the orders which are blocked or out of delay in the Axiom provisioning system
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  • Aol
    Application Management Functional Analyst
    Aol Dec 2005 - Dec 2006
    My role in the Application Management team in AOL was to be the point of contact for business users (marketing/CSRs) in order to provide them support and analyse the problems they raised on the following functional perimeter : * registration web* CRM (Coheris)* provisioning (Axiom)* billing (Highdeal)I was also responsible for dispatching bug resolution among the internal/external dev teams once the fault was localized on a specific or across several components and feedback a resolution planning for each problem raised.
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  • Aol
    Voip Integration Coordinator
    Aol Jul 2005 - Dec 2005
    My role in AOL was to ensure that the test phase was covering all the functional requirements expressed by the business regarding the launch of their Voip service in terms of Registration, CRM, Provisioning, Billing and also the service usage itself (VoiceMail, International calls, Mobile calls, advanced functionnalities).
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  • Orange Uk
    Llu Provisioning Business Analyst
    Orange Uk Jan 2005 - Jun 2005
    Orange UK had chosen Axiom as a Provisioning facility for their unbundled network, my role was to capture the requirements of the Operation Manager in order to translate them into input specs for the integrator and internal development teams.
  • Orange Slovakia
    Billing Support Manager
    Orange Slovakia Apr 2003 - Dec 2004
    Orange Slovakia is using Portal Infranet as Billing Software for its ISP offer. Since April 2003, I am responsible within Tridge Group of the support of the billing application. This background activity does not take 100% of my time and allows me to get involved on other projects.
  • Wanadoo Uk
    Voip Integration Testing Project Manager
    Wanadoo Uk Aug 2004 - Nov 2004
    Managing Voice Over IP Integration Testing. The Voip architecture is based on NetCentrex solution.- 3 days NetCentrex training by FTR&D- Test Plans Review- 5 Test Teams (30 persons) covering Registration, SelfCare, Billing, Provisioning, Network, Mediation and Home Gateway. - Daily bug tracking with test teams and providers- Providing support to test teams on Portal Infranet
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  • Wanadoo Uk
    Data Migration Project Manager
    Wanadoo Uk Apr 2004 - Jul 2004
    Managing migration project of 200,000 ADSL customers from old home-made billing system to Portal Infranet.- 7 developers team.- Iterative migration solution with daily review with Wanadoo UK in order to maximise the quality of data.
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  • Sifac
    Infranet Trainer
    Sifac Oct 2003 - Jun 2004
    About 30 sessions of Infranet Training were given in the scope of Sifac Infranet Training Program.4 different training were given :- Infranet Essentials- Infranet Developer- Infranet Pricing Tool- Infranet Installation & Operation
  • Vodafone Omnitel
    Infranet Expert
    Vodafone Omnitel Jul 2003 - Oct 2003
    Omnitel (Vodafone Italy) is using Portal Infranet as a rating add-on dedicated to GPRS usage. The aim of the project was to extend the abilities of the add-on module to UMTS and WLAN and also to implement new features as time-based resources, late rating, etc...
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  • Sifac
    Infranet Consultant
    Sifac Nov 2001 - Feb 2003
    Training and support on Morg@ne/Infranet softwares within France Telecom project to build its own development and support teams (about 10 persons at start).- Coaching and training of developers.- Development of evolutions (Infranet 6.2 migration, branding, deferred change offer, etc…).- Support for live Morgane implementations (Orange Slovakia, Freeserve, Wanadoo Spain, Novis).
  • Freeserve
    Infranet Expert
    Freeserve May 2001 - Nov 2001
    Infranet expert within the team in charge of kernel customization for Freeserve: - Workshop participant- redaction of specifications- developments.- support / training for Infranet developers.
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  • Globtelnet
    Developer
    Globtelnet Nov 2000 - May 2001
    In Paris : Specifications/Development of GlobtelNet (Internet branch of Orange Slovakia) Billing application customizations above Morgane kernel.In Bratislava : Integration/Delivery acceptance/ After Go Live support.
  • Cap Gemini Telecom & Network
    Developer
    Cap Gemini Telecom & Network Jul 2000 - Nov 2000
    Specifications/Development of Morg@ne kernel software for France Telecom :The goal of Morgane project is to implement an additional layer of functionalities to standard Portal Infranet software in order to reduce specific ISPs developments costs of their billing software
  • Cap Gemini Sud Ouest
    Developer
    Cap Gemini Sud Ouest Sep 1998 - Jan 2000
    - Java/Oracle development of a global repository for Airbus contacts (clients, suppliers, employees).- Technical and functional specifications, commercial offer.- Coaching of development team (up to 10 people)
  • Cnes
    Trainee
    Cnes Feb 1998 - Sep 1998
    Development and technical studies in the Operational division on the bug tracking application used for satellites launch.Deployment of Oracle Web Applications.
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Laurent Michel Skills

Telecommunications Project Management Bss Solution Architecture Oracle Testing Integration Software Project Management Provisioning Itil Data Migration Business Analysis Crm Mobile Devices Consulting Business Support System Telecommunications Billing Management

Frequently Asked Questions about Laurent Michel

What company does Laurent Michel work for?

Laurent Michel works for Imprimerie Nationale

What is Laurent Michel's role at the current company?

Laurent Michel's current role is Chef de Projet Systèmes et Services at IMPRIMERIE NATIONALE S.A..

What is Laurent Michel's email address?

Laurent Michel's email address is lm****@****oup.com

What skills is Laurent Michel known for?

Laurent Michel has skills like Telecommunications, Project Management, Bss, Solution Architecture, Oracle, Testing, Integration, Software Project Management, Provisioning, Itil, Data Migration, Business Analysis.

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