Lauren Williams Email & Phone Number

Cape Town Area, South Africa

Cape Town, South Africa

Cape Town

Cape Town Area, South Africa

In brief my position as Account Manager was to partner with and ensure the long-term success of our clients. I was responsible for developing relationships with the above-mentioned clients, connecting with key business executives and stakeholders. I liaised between clients and cross-functional internal teams to ensure the timely and successful delivery of our forex solutions according to client needs. Our key service-offering at Incompass is SA Exchange control advice & procedures, remitting of funds offshore and receiving foreign funds into SA. The bulk of our transfers were that of Investors wanting to Invest offshore, so sound knowledge of the Investment Industry was required.Operate as lead point of contact for any and all matters specific to client exchange control needsDevelop trusted advisor relationships with key client stakeholders at Allan Gray, Alexander Forbes, Glacier International and Investec Asset ManagementMeeting with clients to ensure all exchange control documentation is in order with a huge focus placed on FICA documentation.Exchange Control and SARB Regulations advice at corporate and individual levelsMaintain database Integrity and update client information relating to inwards and outwards tradesStaying abreast with all laws and regulations pertaining to SA Exchange Control and SARB RulingsRespond and follow up on client enquiries sent in via telephone and emailAttend client functions and workshops in an advisory capacityServe as client representative to internal departments and collaborating with the admin team to ensure efficient execution of client instructionsDevelop an in-depth understanding of industry trends and competitionUsing contacts to generate new business leadsCollect exchange control documentation directly from clientsRecommend changes in strategies, documentation and operationsCapture and process BOP (Balance of Payment) forms

Cape Town Area, South Africa

Conducting Interviews and custom-matching them to client specificationsIn-depth knowledge of HR and LR legislation and processesAttending workshops and completing regular assessments to maintain updated knowledge of HR and LR legislationPerformance management of staff in accordance with benchmarks set by client and SLA (Service Level Agreement)Counselling of staff, disciplinary as well as socialFull induction of new staff to Quest Educate, train, assess tempsDay to day management and motivation of staffFocus on retention and development“On Q” facilitation and promotion (Quest staff reward offering)Processing leave applications and providing replacements (And recording thereof) Ensure that all working/ training candidates have credit, criminal, Education and RED List checks (Register of Employees Dismissed)6 monthly checks on all Credit and Criminal checksEnsure that all missing info on candidates is updated and checked monthlyAll working candidates to have signed Limited Duration Contracts, relevant Annexures, copy of ID’s and Matric certificates on file or any additional documentation that client may requireAll candidate statuses accurate, assignments ended and disciplinary recorded.Skills updated on all candidatesCounsel, performance manage and coach staff when required as per agreed client outcomesIncidents actioned within 48 hours (As per client SLA)Incidents recorded on Ax (internal operating system) within 24 hours from receiving

London, United Kingdom

HR:All recruitment and selection of salon staffFielding advert response calls Daily management of salon staffBest-Practice systems implemented for operational use (HR and client liaison)Letters of offer and contract signing with new recruitsWeekly Payroll processingMonthly rostering of all Salon staff and processing leave applicationsMaintenance of Disciplinary code and staff education thereofShop Management:General appearance of Salon – change and update with new trends and promotional eventsHosting promotional events Meet and Greet clientsDaily appointments (fill in for receptionist when necessary)Cash Management and bankingDaily cash-upMonthly stock-take of all salon productsOrdering of new stock and staying abreast with supply and demandContact person for all suppliers

International Personnel Service Consultant (Ipsc), Apso Accreditation

APSO Accreditation

Sales And Marketing

National Senior Certificate, Matric