Marriott Hotels, Sheraton Hotels and Westin HotelsCollaboration with each property spa & wellness leadership teams, including oversight of operations, the facilities, including short- and long-range strategic planning so that the spas operate cost effectively and efficiently.Establishment and execution of all departmental goals.Manage, train, and motivate all spa leaders reporting to this position.Serve as a link between the hotels and the spa industry.Spa and facilities… Show more Marriott Hotels, Sheraton Hotels and Westin HotelsCollaboration with each property spa & wellness leadership teams, including oversight of operations, the facilities, including short- and long-range strategic planning so that the spas operate cost effectively and efficiently.Establishment and execution of all departmental goals.Manage, train, and motivate all spa leaders reporting to this position.Serve as a link between the hotels and the spa industry.Spa and facilities tours for groupsPromote and sell customized spa programs to conference groups as required.Promote all hotel and spa packages and promotions.Lead in the implementation of 12-month marketing plan.Identify new business and marketing opportunities.Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc.Work efficiently with hotel public relations in all aspects of spa / hotel promotion as required.Act as a spokesperson for the Spas and the Brand.Work with Corporate advertising, promotion and public relationsWork with hotel and regional sales and marketingMaintain thorough knowledge of competitors, including location, product offering, pricing, promotion and sales techniques.Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc. Show less

2 seperate contracts, Providing strategic consulting services with specific expertise in digital marketing capability, brand identity, customer experiences, lead generation and sales growth within the advertising and talent industries.Business Development and StrategiesDigital InfluencerBranding and RepositioningEducational Training ProgramsMarketing CampaignsDesigner EditorialsCreative ProjectsMentoringDigital and Social Media Strategy

Extensively travel throughout the world visiting, existing and pre opening Six Senses Resorts Hotels and third party hotels. In this role I was responsible for developing and delivering the training across different departments on the companies vision, values, operating standards and company initiatives.Pre OpeningsSix Senses, Malolo Island, FijiSix Senses Krabey Island, Cambodia Six Senses Uluwatu, BaliSix Senses Qing Cheng Mountain, China Seasonal Pre… Show more Extensively travel throughout the world visiting, existing and pre opening Six Senses Resorts Hotels and third party hotels. In this role I was responsible for developing and delivering the training across different departments on the companies vision, values, operating standards and company initiatives.Pre OpeningsSix Senses, Malolo Island, FijiSix Senses Krabey Island, Cambodia Six Senses Uluwatu, BaliSix Senses Qing Cheng Mountain, China Seasonal Pre OpeningsSix Senses Courchevel, FranceExisting PropertiesSix Senses Yao Noi, ThailandSix Senses Laamu, MaldivesSix Senses Douro Valley, PortugalSix Senses Zighy Bay, Oman Third Party Hotels Belvedere Hotel Mykonos, GreeceElounda Penisula Crete, GreeceSoneva Fushi, Maldives Show less

A dynamic team leader and a manager of the business.The Australian Skin Clinics brand is recognised as a leader in the Aesthetic and medispa industry and is known for its delivery of the highest quality advanced dermal, laser and injectables services at the most competitive prices. Having recently merged with Ella Rouge, we are a superpower within the Medi-Aesthetic arena with over 70 clinics throughout Australia and New Zealand.My role includes but is not limited… Show more A dynamic team leader and a manager of the business.The Australian Skin Clinics brand is recognised as a leader in the Aesthetic and medispa industry and is known for its delivery of the highest quality advanced dermal, laser and injectables services at the most competitive prices. Having recently merged with Ella Rouge, we are a superpower within the Medi-Aesthetic arena with over 70 clinics throughout Australia and New Zealand.My role includes but is not limited to;Managing the operations of the business Sales PerformanceTeam ManagementDigital & Social Marketing Team Building, Mentoring & CoachingTraining & DevelopmentBudgeting & AccountingPerform and recommended all treatments and services includingMicrodermabrasionsRadio FrequencyFractional RFSkin Needling inc Micro needlingLED TreatmentsLaser Hair RemovalLaser Vein RemovalLaser Pigment RemovalIntense Pulsed LightChemical Peels and Enzyme Peels Show less

Known as Australia’s premier beauty and wellness academy.Deliver all elements of training for skin and body treatments including massage and advanced facial treatments.

Brand developmentweb site traffic growth web site UI and advertising revenue. Developed brand strategy and statistics systems.Strategic Consulting, including business planSales strategy development.Market AnalysisComprehensive database management and migrationMedia ReleasesCustomer ServiceSocial Media- Facebook, Twitter, You Tube, Pinterest

Developing and implementation of training tools and assessments for many subjectsConducting theory and practical assessmentsResponsible for converting sales leads to meet enrolment targets by advising, enrolling and retaining new studentsProvide administrative support to optimise the student retention efforts of the Student Services teamPerform front-desk customer service duties when requiredEnsure student and general queries are resolved or directed to appropriate… Show more Developing and implementation of training tools and assessments for many subjectsConducting theory and practical assessmentsResponsible for converting sales leads to meet enrolment targets by advising, enrolling and retaining new studentsProvide administrative support to optimise the student retention efforts of the Student Services teamPerform front-desk customer service duties when requiredEnsure student and general queries are resolved or directed to appropriate areaUndertake general administration duties, word processing and database SupportProcessing of new and re-enrolments as required including Provide and monitor internal reports such as pre-requisite, exclusion and class cancellationsTracking of student attendance including international requirements for CRICOSParticipate in Endeavour events including Orientation Day, Open Day, Graduation and other Student Services events. Show less

Greeting guests on arrival.Undertaking front desk service duties.Administering check-in and check-outs.Assigning rooms and issuing keys.Delivering mail and messages.Processing guest payments and managing bills.Coordinating with porters, concierge, kitchen staff and housekeeping.Acting as a central source of information for guests during their stay.Processing food and beverage requests.Resolving problems and dealing with conflict or tension with disappointed… Show more Greeting guests on arrival.Undertaking front desk service duties.Administering check-in and check-outs.Assigning rooms and issuing keys.Delivering mail and messages.Processing guest payments and managing bills.Coordinating with porters, concierge, kitchen staff and housekeeping.Acting as a central source of information for guests during their stay.Processing food and beverage requests.Resolving problems and dealing with conflict or tension with disappointed guests.Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars. Show less

Coach and develop each team member to provide consistently high standard of treatmentsBuild and maintain team cohesionProvide direction to team to ensure salon efficiencyAchieved and contributed to personal and salon sales budgetsConduct meetings and perform one on one coaching sessions with therapist and staffInterview and recruit prospective candidatesUndertake performance evaluations for growth and developmentMaintain adequate stock levels and orderingPerform… Show more Coach and develop each team member to provide consistently high standard of treatmentsBuild and maintain team cohesionProvide direction to team to ensure salon efficiencyAchieved and contributed to personal and salon sales budgetsConduct meetings and perform one on one coaching sessions with therapist and staffInterview and recruit prospective candidatesUndertake performance evaluations for growth and developmentMaintain adequate stock levels and orderingPerform all beauty services offered by Pure Indulgence in accordance with company procedures and expectations Show less

Extensively travel the world as a skin and body therapist on board luxury cruise ships! I worked on Costa, Princess and Norwegian Cruise lines in the Mediterranean, Baltic, Transatlantic, Canada New England, Americas, and Caribbean.