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Ranging from tax and financial services, to business expansion, to acquisitions, and to revenue management services, both large and small, I drive efficiencies and standards, and bring clarity to ambiguity. As a servant leader, I build strong teams with diverse talents who are engaged and committed to the vision and the mission. I thrive in a highly dynamic setting, solving complex and risk-ridden problems, holding myself accountable all along the way. I enjoy developing solutions that push innovative boundaries, and being a part of a team to make great things happen.Specialties: Highly motivated management professional with demonstrated success in leading, motivating, and training a team to achieve corporate goals. Excellent organizational and time management skills—accomplished at managing multiple projects simultaneously to meet stringent deadlines. Adaptable and flexible – thrives in a fast paced environment. Known for being a valuable contributor.
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Head Of Payroll OperationsGusto Mar 2022 - PresentSan Francisco, California, UsLeading a team of highly engaged and talented Gusties, we are focused on delivering outstanding service to over 200k Payroll Customers. - Empowering and enabling each manager to act like an owner, drive the business forward, and enhance the customer experience.- Partnering with cross-functional teams on upcoming changes in tax and regulatory codes. - Facilitating process compliance, standardization, continuous improvement, and best practices.- Recommending, developing and implementing principles, driving operational excellence.- Establishing and maintaining positive relationships with tax agencies, promoting quality service.- Maintaining knowledge of legal requirements and government regulations effecting payroll and payroll tax. -
Vice President OperationsHdl Companies Aug 2019 - Mar 2022Brea, California, UsReporting directly to the Chief Operations Office, I am responsible for planning, coordinating and overseeing the operations of a revenue management services organization, enabling the business to scale and achieve double-digit growth year over year.- Developed a Business Process Improvement Program firm-wide, generating over $100k in savings annually.- Defined and rolled out new product expansions, leveraging strategic partnerships and creating market leadership.- Implemented tools and technology, enabling key performance metrics, dashboard reporting, and business analytics. -
Sr. Director - Tax Operations And Compliance ServicesAdp Feb 2006 - Aug 2019Roseland, New Jersey, UsResponsible for defining a strategic direction for a service organization of 200 associates, accountable for the resolution of payroll tax discrepancy notices: supporting federal, state, and local tax authorities. Additionally, led the tax compliance organization, responsible for the timely and compliant payroll tax deposits for over 640k clients and representing over $880B per annum. - Developed and implemented a multi-year strategy, driving an ‘effortless client experience’. - Established a Client Experience Index, measuring the end-to-end journey of the client and demonstrating double-digit improvements.- Improved department efficiency by over 13%, resolving over 900k payroll tax discrepancy notices per year.- Reduced outstanding inventory of payroll tax discrepancy notices by 43%.- Created a culture predicated on end-to-end ownership; preventing client tax profile errors and transforming our clients' tax filing experience.- Enhanced the client experience through ‘first time accuracy’; improving quality by 30%. -
Implementation ExecutiveAdp Apr 2004 - Feb 2006Roseland, New Jersey, UsDefined and led the roll out of new business extension of payroll debit cards; developed implementation strategy and methodology.- Assisted clients with product rollout, understanding and driving to client expectations. - Provided sales support for prospective clients: reviewing implementation methodology, value proposition, and technical product attributes.
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Tax Processing DirectorAdp Oct 2000 - Apr 2004Roseland, New Jersey, UsProvided client service by overseeing the preparation of tax remittance and client correspondences based on legislative requirements for federal, state, local and US territories; ensured service level agreements were attained and/or exceeded; led migration effort of a major acquisition and collaborated with project team to ensure quality delivery.
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Tax Processing Analyst, Supervisor, ManagerAdp May 1989 - Oct 2000Roseland, New Jersey, UsManaged daily operations of multiple service teams responsible for the resolution of tax discrepancy notices, and the preparation of corrected tax filings for federal, state, and local authorities. Maintained a highly trained and motivated staff to meet clients’ expectations. Achieved record-breaking service results and satisfaction ratings.
Lauri Smith Skills
Lauri Smith Education Details
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Bachelor Of Arts - EnglishGeneral
Frequently Asked Questions about Lauri Smith
What company does Lauri Smith work for?
Lauri Smith works for Gusto
What is Lauri Smith's role at the current company?
Lauri Smith's current role is The People Platform.
What is Lauri Smith's email address?
Lauri Smith's email address is la****@****adp.com
What is Lauri Smith's direct phone number?
Lauri Smith's direct phone number is +120621*****
What schools did Lauri Smith attend?
Lauri Smith attended Bachelor Of Arts - English.
What skills is Lauri Smith known for?
Lauri Smith has skills like Management, Process Improvement, Strategy, Leadership, Performance Management, Training, Vendor Management, Business Analysis, Business Process Improvement, Adp Payroll, Talent Management, Bpo.
Who are Lauri Smith's colleagues?
Lauri Smith's colleagues are Amber Manuel, Jenna Bell, Varsha Radhakrishnan, Conor O'doherty, Cpa, Asaf Bruck, Sowmya Venkat, Kalyna Mccovery.
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