Erica Lauria Email & Phone Number

Manage buying and selling of goods onlineProvide Tailoring service for customers if requestedPrepare outgoing shipments Organize and photograph inventory for sale Edit photos and create collages Answer all inquiries promptly Maintain sales records and spreadsheets Develop positive customer relationships Collaborate with fellow Poshmark Ambassadors Create listings which are strictly designed to guide, assist and encourage all fellow buyers and sellersInteract with the site on a daily basis

Middletown, Ct

• Answered all incoming calls• Provided customer support to distributors, healthcare practitioners and consumers• Processed orders (via phone, fax and e-commerce, ) forms, applications and requests• Responded promptly to costumer inquires and complaints• Obtained and evaluated all relevant information to handle product and service inquiries before following up with customers• Provided pricing and delivery information• Set up new customer accounts• Monitored account activity and actively retained customers• Provided administrative support to Sales and Marketing departments

Southbury, Ct

Key Holder of 2 out of 8 locations.• Opened and/or closed scheduled store• Monitored cash register's beginning and/or end of day balance(s)• Handled all incoming and outgoing sales and phone calls• Priced and measured necessary items while following company guidelines• Tagged clothing appropriately, as marked on invoice(s) to insure identity of all clothing in house• Filled out inventory logs, carry-over sheets and tailoring sub-sheets• Racked clothing, along with any laundry bags or misc. customer belongings, to the correct locations in store• Followed up with any unresolved issues while keeping customers updated

Wallingford, Ct

Purchasing:Placed bulk orders to come in house for decoration, as well as blank drop-ship orders to customers and out-source decorators, from the appropriate vendor, via the appropriate method (email, fax, online or EDI - Electronic Data Interchange,) in order of cut-off times. Followed up with vendors for confirmation and tracking numbers while keeping an eye on issue queues ; Worked closely with customer service, production and receiving departments to solve any issues and set up returns or replacements ; Prepared transit maps to better judge delivery times from all vendors Merchandising:Using Microsoft Excel, kept track of any back ordered, dropped or discontinued items that needed to be temporarily disabled or removed from the website ; Made sure garment information was clearly listed on the website for customer knowledge

Cheshire, Ct And Wallingford, Ct

* CAD (Computer Aided Design) * Embroidery

Cheshire, Ct

• Covered and handled all Service Desk and/or Fitting Room duties• Promoted store credit cards• Created show pieces and end-caps with processed stock• Cleaned/Restored assigned department(s) before closing and after-hours• Assisted with floor moves and inventory scans at multiple stores including Ansonia and Stratford, CT locations.

Cheshire, Ct

Signed for and unloaded daily truck deliveriesHanged and stripped clothing prior to distributing on the sales floor

Wolcott, Ct

Temporary PositionProvided various clerical support such as MDS (Minimum Data Set,) filing and preparing schedules.