Manage a sales desk of 40+ dials a dayAct as a consultant and expert for current customers who need assistance with bookkeeping, tax, and payroll to scale their businessHave a strong understanding of best practices for bookkeeping, financial reporting, as well as key tax information and deadlinesProcess and maintain inbound leads generated from FreshBooks marketing efforts, business development, and other lead sourcesResponsible for coaching and supporting team members in… Show more Manage a sales desk of 40+ dials a dayAct as a consultant and expert for current customers who need assistance with bookkeeping, tax, and payroll to scale their businessHave a strong understanding of best practices for bookkeeping, financial reporting, as well as key tax information and deadlinesProcess and maintain inbound leads generated from FreshBooks marketing efforts, business development, and other lead sourcesResponsible for coaching and supporting team members in achieving their related OKRs and/or KPIs Show less

Providing comprehensive coaching to peers by facilitating call roulettes and supporting newer reps in helping develop their product knowledge and conversational skills.Proactively scheduling "check-ins" or 1-on-1 sessions with teammates to ensure their progress aligns with monthly goals.Establishing a strong connection with our partner Bench and Gusto, gathering valuable feedback on lead qualification, and delivering this information in a clear and actionable manner to the Account… Show more Providing comprehensive coaching to peers by facilitating call roulettes and supporting newer reps in helping develop their product knowledge and conversational skills.Proactively scheduling "check-ins" or 1-on-1 sessions with teammates to ensure their progress aligns with monthly goals.Establishing a strong connection with our partner Bench and Gusto, gathering valuable feedback on lead qualification, and delivering this information in a clear and actionable manner to the Account Managers.Recognizing and acknowledging team members who demonstrate remarkable improvement and growth in their roles through regular shout-outs.Consistently sharing best practices, new learnings, and tribal knowledge with the floor, to assist new representatives in their development. Show less

Manage inbound leads generated from FreshBooks marketing efforts, customers, and web propertiesWork your funnel by making 40+ calls a day Drive your funnel to meet and exceed your quotas Conduct a consultative basic financial analysis on customer data to upsell and cross sell solutionsWork across departments to ensure proper and successful implementation

Consultative, solutions-based closerFull-spectrum pipeline ownerProfessionally persistent negotiator/ closerPipeline growth – monthly addition of new business200+ cold calls per dayStrong knowledge of all solutions

Helping connect financial advisors across Canada with clients who need them.

Respond to all inquiries in an effort to capture additional market shareIssue proposals, contracts, negotiate and closes businessManage and service key clients as well as prospect potential new clientsPlace follow-up calls to clients upon completion of events and re-solicit businessDeliver exceptional guest service and strong financial resultsRegularly update forecasts to ensure financial accuracyProficient in Maestro and Delphi Attend and represent the hotel at… Show more Respond to all inquiries in an effort to capture additional market shareIssue proposals, contracts, negotiate and closes businessManage and service key clients as well as prospect potential new clientsPlace follow-up calls to clients upon completion of events and re-solicit businessDeliver exceptional guest service and strong financial resultsRegularly update forecasts to ensure financial accuracyProficient in Maestro and Delphi Attend and represent the hotel at industry/community events Show less

Provide ongoing support and guidance for the concierge team, vendors, and clientsSource and develop new client relationships using our loyalty, benefits, and partner rewardsManage regional marketing strategies for Email, Social Media, Website, and weekly campaignsNegotiate contracts – providing final approval on pricing Manage the marketing and promotion strategy of new and existing offers and partnershipsRecommending restaurant, tourist attractions, and all other needs are… Show more Provide ongoing support and guidance for the concierge team, vendors, and clientsSource and develop new client relationships using our loyalty, benefits, and partner rewardsManage regional marketing strategies for Email, Social Media, Website, and weekly campaignsNegotiate contracts – providing final approval on pricing Manage the marketing and promotion strategy of new and existing offers and partnershipsRecommending restaurant, tourist attractions, and all other needs are customers need assistance with Show less

Manage a staff of 100+ within the Guest Services Department depending on the seasonConduct VIP tours for special guestsArranged visits and escorted high level VIP'sPrepare and execute elevation plans for functions 1500+Coach, mentor, and lead all members of the Guest Services teamContact all Guest actions and ensure we get 100% guest recoveryReport directly to the Director of OperationsDesigned and Implemented an Observation Ambassador program that highligted all… Show more Manage a staff of 100+ within the Guest Services Department depending on the seasonConduct VIP tours for special guestsArranged visits and escorted high level VIP'sPrepare and execute elevation plans for functions 1500+Coach, mentor, and lead all members of the Guest Services teamContact all Guest actions and ensure we get 100% guest recoveryReport directly to the Director of OperationsDesigned and Implemented an Observation Ambassador program that highligted all aspects of the City and CN TowerDesigned and implemented a staff recognition program within Guest Services that is maintained on a weekly basis and improved staff moraleAssisted in planning, set-up and executing large Meeting Room and Theatre events of 100+ Show less

Supervised a staff of 100+Prepared weekly staff schedulesSupervised elevation and day to day businessCompleted opening and closing procedures within the Guest Services DepartmentManaged all changes to the floor procedures on a daily basis due to functions, events and closuresAssist with the annual hiring processSet-up and supervised Meeting Room and Theatre events of 100+

Manage food and drink service on a daily basisManage large groups and functions from start to finish ensuring the events were a success Completing inventories for drink serviceEnsure responsible service is maintainedManaged a staff of 20-30 in unionized environment