Laurie Harris Email & Phone Number

North Port, Fl, Us

New York City Metropolitan Area

New York

➤ Training and motivating a team of 25 monitors and providing coaching to ensure excellence in all telephone service.➤ Holding regularly scheduled meetings via Microsoft Teams focusing on training, COVID-19 education, and teamwork. ➤ Increasing call metric performance by 25%, placing team in the top 95% by implementing strategic training initiatives.➤ Creating presentation tools to introduce new programs and onboarding procedures to facilitate education and training. ➤ Increasing performance metrics by 18% and employee retention by 22% through team building exercises and support. ➤ Successfully identifying underperforming metrics and generating strategic solutions to improve productivity.➤ Reaching 95% quality performance metrics by reviewing quality expectations, call calibration sessions, and role playing.➤ Being selected to train a newly hired team of monitors due to high performance metrics and leadership skills.

New York

➤ Strategically increased retention and sales by 10% by educating and upselling luxury skin care services and products.➤ Efficiently prepared customer invoices and reports and tracked balances to streamline payment receivables documents.➤ Optimized customer experience and satisfaction by kindly welcoming all customers both in person and over the phone.➤ Effectively established objectives and developed all processes and procedures to ensure efficient and timely workflow.➤ Managed and overcame all sales objections by presenting products and services using a consultative selling approach.➤ Developed strategies to meet results, leveraging the customer loyalty program, events, product knowledge, and services.➤ Trained and developed associates to ensure they continued to provide outstanding service and represent brand standards.➤ Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching.➤ Provided forecasting for sales and payroll to drive company results and monitored all weekly and monthly sales results.

New York

➤ Strategically increased sales by 8% by offering various homegrown events, swag, and excellent customer experience.➤ Managed and measured the effectiveness of all business strategies and adjusted plans as needed to achieve objectives.➤ Conducted specific inventory checks on a regular basis and maintained updated inventory records to meet store needs.➤ Efficiently ensured all team members received regular development meetings and plans to implement store objectives.➤ Successfully performed forecasting and maintenance for payroll and scheduling procedures to maximize productivity.➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment.➤ Developed strategies to meet results, leveraging the customer loyalty program, events, product knowledge, and services.➤ Supported store objectives by motivating and celebrating associates and consistently representing all company values.

➤ Counter Manager, Estee Lauder, La Mer – Barney's Store – 2017 to 2018 ➤ Store Manager – Estee Lauder – 2014 to 2017 ➤ Sales Associate - Saks Fifth Avenue – 2011 to 2014

Graphic Design

Bachelor Of Arts - Ba, Communications