I am a senior level, User Experience (UX) strategy, research and design leader with a rare blend of design, business, marketing and technical skills. Throughout my career I have consistently contributed to the bottom line in measurable ways – delivering user experiences with above average user satisfaction scores that exceed engagement and revenue goals. The ideal position allows me to leverage my expertise in driving, rationalizing, leading and developing exceptional User Experiences.My expertise includes defining UX strategies; translating complex business and user needs into simple and compelling experiences; leading internal and external, cross-functional, teams through agile delivery on mobile & desktop web, iOS, Android and chatbot AI frameworks. I have over 15 years of experience working on the service and client sides of the business, which include both B-B and B-C sales channels, in both established and start up environments. Areas of expertise include:• Developing and leading highly effective, efficient, engaged and happy : ) UX Design teams.• Delivering user experiences with above average satisfaction scores that exceed engagement, revenue & cost reduction goals.• Rapidly developing, user experience & product design strategies grounded in user insights and developing solutions that meet both the business goals and user needs.• Developing Accessibility | ADA | Section 508 compliance programs in accordance with WCAG 2.1 guidelines – digital property audits; process for remediation & ongoing compliance; visual & programmatic standards; the evaluation of automated solutions. • Developing UX principles; voice & tone guidelines; interaction standards; and flexible mobile first design systems that improve ease of use, accessibly and efficiencies across multiple digital channels – responsive web, chatbot AI, iOS & Android. • Conducting heuristic evaluations as well as competitive, task flow, business process and root cause analysis.• Leading research studies and incorporating insights – behavioral analysis; concept testing; usability testing; A|B & multivariate testing.• Developing personas, journey maps, information architecture, use cases, task flows, interaction design, prototypes and acceptance criteria.• Leading agile teams responsible for interaction design, visual design, front and back end development, quality assurance, measurement and ongoing optimization. • Establishing key performance indicators (KPI's), minimal viable product (MVP), release sequencing and optimization approach.