• Assist customers with renting personal storage space. • Ensure security of property daily. • Efficiently conduct administrative procedures, including addressing customer concerns, processing all types of payments, and troubleshooting problems. • Conduct collection phone calls on delinquent accounts daily.

• Served as team lead and resource person for eight group secretaries on administrative processes and procedures.• Led efforts to identify significant factors and administrative problems throughout the Territory, recognized solutions to those problems, and helped to implement solutions.• Served as team lead and resource person for one Executive Area director, five Area staff personnel, seven Territory Managers, and seven Territory Secretaries.• Served on a 120-day detail as IRS Tax… Show more • Served as team lead and resource person for eight group secretaries on administrative processes and procedures.• Led efforts to identify significant factors and administrative problems throughout the Territory, recognized solutions to those problems, and helped to implement solutions.• Served as team lead and resource person for one Executive Area director, five Area staff personnel, seven Territory Managers, and seven Territory Secretaries.• Served on a 120-day detail as IRS Tax System (IDRS) Data Security Analyst. Duties consisted of adding IDRS command codes to unit and employee profiles, approving IDRS Unit Requests, moving user profiles due to reassignments, modifying terminal On/Off times, unlocking and locking terminals or profiles due to user requests or security concerns, and responding to questions from users. Reviewed IDRS Online Reports (IORS) to ensure that employees had business justifications to make accesses. Currently perform collateral duties as Data Security Analyst since 2009.• Served as System Administrator for the IDRS and Accurint/LexisNexis programs on the Online-5081 application request system.• Conducted IRS Tax System research as needed.• Actively and efficiently provided assistance and advice to Territory Manager and eight group-level managers on administrative operations, data requests, personnel actions, proper responses, internal points of contact, etc.• Developed and analyzed statistical reports, charts, and graphs; executed queries, and compiled data for use by Territory Manager and Area staff.• Served as the Territory SharePoint site manager for approximately 100 employees.• Posted checks, researched case information, accessed and input case histories, adjusted inventories, and generated reports using the Integrated Case System (ICS).• Generated and approved end-of-month reports, generated stand-alone reports, built and executed queries using Entity. Show less