Lavinia Popa Email & Phone Number

Bucharest, Romania

Drive the team to achieve the KPIs;Monitor the work quality of the team, calculate the workload and efficiency;Ensure all the team members respect company policies and report any exceptions to the Team Leader;Assist the Team Leader in the deployment of the marketing activities to the shared service center and help in the standardization of the process;Collaborate with campaign managers within the Marketing department in order to validate the results the marketing campaigns and the payment for the activities;Check the integrity and authenticity of the evidence documents provided by the media buying agencies based on the acceptance clauses in the procurement contract and the mandatory KPIs set up by the Marketing department;Establish marketing expense records and release monthly/quarterly reports on marketing activity application and acceptance;Follow up on ICFR acceptance–related issues;Communication based the KPI result, Problem List, Mistake List, Quality Check and other thing that country concerns and/or need to help;

Bucharest, Romania

• Assist with the training and deployment of a billing team in a shared services center (covering North America);• Establish work priorities, supervise and manage a billing team;• Provide assistance to the Billing Process Manager as required;• Ensure the timely, efficient and accurate processing of billing• Resolve any issues and internal / external enquiries that cannot be resolved by the billing clerks;• Provide people leadership through coaching, on the job training and performance development of the billingteam;• Develop a Team-Based culture;• Facilitate continuous improvement of processes through the identification of continuous improvement initiatives;• Measure KPI’s to assess team performance and report achievements or deficiencies to the Billing Process Manager.

Bucharest, Romania

Team Leader (CCFM Romania Billing SSC)01.01.2014 - 19.09.2014-responsible for team KPI-have a big picture image on all the problems of the team at any moment-respond to manager queries and requirements-follow up the team will respond timely to the queries of the other parties-follow up problems of the team (including direct mails from managers to the team)-have a monthly meeting with all team members and manager to discuss all the problems-ensure there is a monthly communication with all the countries in charge or at least with the top 50% problem country of their team-month closing - ensure all the related works are finished timely-communicate regularly with the team members, especially with the new staff-daily monitor for the staff's workload, make timely work arrangement within the team or with the established back-up system - timely inform manager if impossible to accomplish this-calculate the efficiency of each staff monthly: overtime versus workload (and other works related)01.06.2013-19.09.2014Internal Control process owner(CCFM Romania Billing SSC)-I am in charge to assure that business is executed following our Global Process Billing generation, Invoice issuance and Management Process, to assure that CT/self-check in the global invoice process can cover the incompliance founding from audit/HQ-Responsible for assuring complete and accurate design and execution of end-to-end processes and controls, including appropriate risk-based test plans which evaluate the effectiveness of key controls in overcoming significant risks.-Responsible for developing appropriate tools and providing guidance on CT design mechanism and providing consultation on anomalies and guiding BCs to perform risk based CT validation and supporting continuous CT quality improvement.-Ensures support to the internal and external auditors in the process of auditing the non-compliance situation, provides the access to the documents necessary to develop the audit process

Master'S Degree, Master In Financial Audit And Counseling

Bachelor'S Degree, The Faculty Of International Economic Relations