Responsibilities:Liaison with the head office in Vienna administrative tasks, business development, shipping operations, identifying transport solutions, strengthening communication with foreign agents worldwide (EU, Asia, South America).Constantly volume increase, successfully conducted negotiations with customers and Line, increasing contribution levels along with volumesWork with the team and produce accurate customer quotationsCompleting, issuing and controlling shipping documents, minimizing documentary mistakes and correction return rate.Overview bookings and rates creation in Lines’ system; providing prompt and accurate information to customers, ensuring exact and on spot solving of customers’ requestsEnsure customer service is a priority. Identify and resolve all issues relating tocustomers within standard guidelinesSkills:Excellent analytical, problem solving, decision making and time management skills; Ability to multi-task, meet objectives, able to plan activities, solve problems, and deliver results with limited oversight

Responsibilities: Develop sales goals and strategies for the sales departmentSales monitoring to reach the sales targetDevelop media relations, elaborate newsletters, interview arrangements Implement communication campaigns, accordingly to the plan and budget agreed in the Sales department and Marketing department,Negotiate campaigns and exclusive partnerships taking into consideration stocks, selling period and a delivery plan.Coordinate the annual marketing plan, budget and marketing calendarSkills:Project management, organization, data analysis, SAP user, budgeting and pricing

Responsabilities:Effectively built and maintained long-lasting client relationships.Responsible for the development and achievement of sales through direct sales channels.Focused on growing and developing existing clients, together with generating new business.Ensured the timely and successful delivery of products according to customer needs and objectives.Prepared and provided various reports regarding cash predictions.Communicated clearly the progress of monthly/quarterly initiatives to management.Skils: Time management, problem solving, skilled negotiation, SAP reports

Successfully managed a sales team of 5+ people to meet and achieve sales goals.Developed and implemented sales plans to expand customer base and increase customer retention.Presented sales, revenue, and expenses reports to management teams.Researched competition and developed strategies to stand out as a company against competitors.Monitored the performance of sales team members and worked to increase team morale and motivation.Skills : Microsoft office, CRM, Excell

Responsibilities:Organization and coordination of the front office team, meaning customer information andPreparation of monthly situations and statistics;Development of relations with travel agenciesInstructing travellers on travel essentials, and safety proceduresPromoting and selling trips along Romania, especially Oltenia areaManaging customer complaints and resolving themSupervise and motivate Front Office staff in order to increase customer satisfaction and improvebusiness performanceTimely communication of tariff changes and new offersAdministration of customer accountsPreparation of situations and daily reportsTraining, development and continuous improvement of people and the activityContributing to efficiency and achieving performance within the departmentChecking the reservations as well as how the payment was made in collaboration withaccounting serviceProspecting the market in order to find new clients and promote services andproducts

Responsibilities:Coordination of the entire activity of the boarding housePreparation of situations and daily reportsServices sold to agenciesPlanning and drafting travel itinerariesArranging and booking transportation servicesRegistration and verification of reservations as well as the way in which the payment was madein collaboration with the accounting serviceEvidence of clients and room structuresResolving customer requests and complaintsPermanent optimization of the services offeredMonitoring expenses and respecting the budgetSupervision of the supply activity with food and non-food productsAchievements: Building and coordinating the team; training new colleagues,improving negotiation and communication skills; 90% customer satisfactionas it resulted from the individual surveys carried out by the company oncustomers with whom they interacted.