Lavneet Kaur Email & Phone Number

Hamilton, Ontario, Canada

• Supervising children aged 6-11, ensuring safe, after-school programming that enhance academic, physical, and emotional development.• Collaborating with team to design, implement, and evaluate child-centered activity plans that met the developmental and academic needs of participants.• Providing tutoring and homework support to children in grades 1-5 experiencing academic challenges.• Completing and submitting weekly reports, evaluations, and daily documentation with accuracy and attention.• Identify and resolve issues within the program, reporting concerns to the supervisor.• Assisting with administrative tasks such as maintaining attendance records, preparing reports, and documenting program activities.• Ensuring safe, high-quality programs and maintaining compliance with YMCA policy standards. • Attending staff training and professional development sessions to stay updated on child development and program standards.

Hamilton, Ontario, Canada

• Mentored children aged 9-14 (Grades 4-8), primarily from newcomer and marginalized communities, to strengthen their learning skills, working habits & language abilities.• Identified student’s literacy goals, bridging academic gaps through personalized guidance.• Facilitated interactive reading and writing exercises to enhance participants' literacy.• Assisted in creating a nurturing and engaging environment through project-based learning and outdoor activities, contributing to a positive and supportive learning experience.

India

• Managed scheduling and appointment calendar, improving time management and productivity by 25%.• Answered inbound and outbound calls & emails, providing prompt & courteous assistance to customers.• Responded promptly to customer inquiries, providing information on products and services.• Maintained and updated office records and databases online.• Proactively welcomed and assisted over 50 customers daily with inquiries and product information, leading to a 15% increase in customer satisfaction ratings.• Responded promptly to customer issues, and managed orders & returns through email and telephone, achieving a 20% reduction in response time.• Prepared correspondence, reports, agendas, manuals, and spreadsheets, ensuring accuracy and timely completion.• Managed financial transactions and prepared financial reports and statements, successfully processing over $10,000 in transactions monthly.

Punjab, India

• Conducted comprehensive literature reviews, exploring libraries and online databases for relevant articles, papers, and publications. • Collected, extracted, organized, coded, and analyzed data to produce comprehensive research reports.• Interpreted and collected data from various primary & secondary sources to assess and evaluate economic opportunities & trends.• Utilized strong analytical skills to perform qualitative and quantitative analyses using IBM SPSS, and STATA to draw meaningful conclusions, providing valuable insights and recommendations.• Collaborated with senior leadership to identify research needs and prioritize tasks accordingly, ensuring alignment with organizational objectives.• Prepared detailed briefing documents, reports, and presentations summarizing research findings, demonstrating proficiency in Microsoft Office Suite and data visualization tools.• Maintained organized records of research materials, data sources, and documentation for future reference, ensuring accuracy and quality of work.• Contributed to the submission of manuscripts for publication in peer-reviewed scientific journals.

India

• Resolved over 70% of customer complaints at the first point of contact, escalating complex issues when necessary.• Managed an average of 100+ calls and emails daily, ensuring timely and accurate direction to appropriate team members.• Coordinated meetings and travel arrangements, handling all logistical details seamlessly.• Implemented an inventory tracking system, reducing office supply shortages and unnecessary expenditures.

United Kingdom

Taught Mathematics to UK students in the age group 5-11 years old.Conducted one-to-one sessions with students.Designed/ prepared lesson plans.Helped students understand mathematical concepts.Explained mathematical concepts in engaging real-life examples.Provided individualized instruction to meet students' needs.Mentored students’ progress and provided feedback.

India

● Greeted customers and answered queries about the products. ● Coordinate day-to-day operations of the family business, ensuring efficient workflow and adherence to policies and procedures. ● Oversee inventory management, including ordering supplies, monitoring stock levels, and conductingregular audits to minimize discrepancies. ● Schedule and supervise staff, providing training and support to ensure high-quality service delivery. ● Implement process improvements to streamline operations and enhance productivity, resulting in a more efficient and effective business operation.

Doctor Of Philosophy - Phd, Economics

Financial Literacy, Digital Financial Literacy and Financial Inclusion

Master Of Arts - Ma, Economics, 75.5 Cgpa

Bachelor Of Arts - Ba, Economics

Honors of Economics