Laura Webster

Laura Webster Email and Phone Number

Global Customer Success Manager- Advisory, MBA-International Business @ Relativity
Vancouver, WA, US
Laura Webster's Location
Vancouver, Washington, United States, United States
Laura Webster's Contact Details

Laura Webster personal email

Laura Webster phone numbers

About Laura Webster

My specialty for over 20 years has been in applying the technical tools to solve business challenges and drive success for clients around the globe. By collaborating with our most strategic partners, we develop and execute plans which align with our common business objectives. By representing these partners inside the organization, I remove blockers and advocate for product enhancements that will further support their growth and maximize their return on investment. I am most passionate about the challenges the global economy brings to business. I drive value to the global customers by collaborating with the colleagues around the world.

Laura Webster's Current Company Details
Relativity

Relativity

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Global Customer Success Manager- Advisory, MBA-International Business
Vancouver, WA, US
Website:
relativity.com
Employees:
1789
Laura Webster Work Experience Details
  • Relativity
    Relativity
    Vancouver, Wa, Us
  • Relativity
    Senior Customer Success Manager, Global Advisory
    Relativity Feb 2017 - Present
    Chicago, Il, Us
    My current responsibilities include enabling the success of our most strategic global partners in all areas of their product offering. This requires understanding their business objectives as they apply to the Relativity product suite and how they differ in international markets. Driving their success includes ensuring they apply best practices with the available technical tools and assisting with the development of training and certification plans for their teams supporting the products.Teams within Relativity offer high levels of expertise in various areas of the organization which are valuable to our clients. Therefore, coordinating efforts between solutions, sales and product is a critical component of my every day work. * Monitor product usage and trends to participate in building product adoption plans for each account and region* Facilitate sessions with Relativity teams to address the specific needs of the client (ie. product management, solutions, sales, support)* Demonstrate value of the partnership to global strategic account executives. * Manage new product onboarding and drive adoption* Lead in regular planning meetings and executive business reviews.* Collaborate with clients to understand business objectives and overcome product or regional challenges related to driving revenue with the Relativity platform. * Advocate on the customers behalf with various teams within Relativity.* Collaborate with each Account Manager and CSM in APAC, EMEA and the Americas on general account activity and strategy
  • Relativity
    Solutions Architect
    Relativity Mar 2016 - Jan 2017
    Chicago, Il, Us
    Consult with partners to create workflows using advanced analytics within the Relativity Platform.
  • Donate Life Northwest
    Donate Life Educator
    Donate Life Northwest Sep 2018 - Present
    Portland, Or, Us
    Raise awareness and clarify the myths around organ donation throughout area high schools. Communicate the impact of the program and introduce careers in the field.
  • Content Analyst Company
    Director Of Partner Solutions
    Content Analyst Company Jan 2015 - Apr 2016
    Reston, Va, Us
    Lead the Partner Solutions Group ensuring our ability to enable software Product Managers to achieve their analytics vision with the integration of CAAT. With a blend of technical and strategic expertise this solutions group is a strong extension to our partners’ software teams in every area from product inception through development and to launch. Reporting the feedback from our clients back to the Content Analyst management team results in continued innovation of CAAT as we respond directly to the needs of the customer.
  • Content Analyst Company
    Solutions Architect
    Content Analyst Company Dec 2011 - Dec 2014
    Reston, Va, Us
    The PSG team at Content Analyst is dedicated to facilitating the integration of advanced analytics in order for our partners to realize their product vision. With 20 years of experience, I bring my consulting background, development experience and leadership skills to contribute to the success of our partners and of our team. I continue to focus on the development and execution of our professional services program, Content Care. The integration of the analytics engine impacts all areas of business for our partners and it is our priority to help them in being prepared as an organization for their product launch. This includes continuous improvement to CAAT certification and developer training, strategy sessions with product management, preparing the workflow and support professionals and the education of our partners’ sales and marketing teams.
  • A Design Unique, Inc
    President
    A Design Unique, Inc Feb 2001 - Feb 2012
    • Consult with executives locally and internationally, conduct business analysis and recommend Lotus solutions.• Document requirements and change requests for other developers and end users.• Conduct product presentations in person and via internet technologies.• Attend trade shows and present client products in the show booths.• Develop, modify and support Lotus Notes applications remotely for companies throughout the world.• Research international business differences to address the effects on software applications• Coordinate development efforts with developers from other countries, local consultants and sales group.• Manage all phases of software life cycle including Requirements Management, Quality Control and Release Management• Provide technical support over the telephone and via email• Manage daily general business functions
  • Fios, Inc.
    Solution Design Manager
    Fios, Inc. Jul 2005 - Dec 2011
    The Solution Design Team develops solutions using primarily Relativity, Content Analyst and Equivio to address e-Discovery challenges of our clients and partner with them to drive their success. I am responsible for leading this group and building a plan which supports the overall corporate mission. As a contributing member of the Strategic Leadership Team, I also represent Solution Design in our planning sessions. My specific responsibilities include: Clients and Prospects• Gather, analyze and interpret client business objectives and requirements. • Consult with prospects and clients around workflow, technology implementation options and service offerings.• Present Fios value in sales presentations and how technology and services will be implemented to address the current challenge. • Periodic client follow up and modify solution to evolve as the eDiscovery project evolves.• Present public webcast for educational purposes on topics around eDiscovery challenges.• Participate in industry trade shows and eventsInternal Collaboration• Learn and understand new products, services and third party components and how they can be effectively implemented into workflow. • Strategize with internal teams in solution and workflow development.• Collaborate with development to help establish the product road map. • Support operations with new product and solution implementation. • Coordinate with training and documentation teams to assure the tools are available to the client services organization.• Facilitate the transition of new projects, with the sales consultant(s), into operations.• Provide marketing with information received from the prospects and/or clients and coordinate on potential implementation options.
  • Casa
    Court Appointed Special Advocate
    Casa Oct 2006 - Apr 2010
  • Gwi Software
    Software Engineer
    Gwi Software Sep 1999 - Mar 2001
    Vancouver, Wa, Us
  • American Towers Corporation
    Software Developer
    American Towers Corporation Jul 1998 - Sep 1999
  • Cfi Proservices
    Account Manager
    Cfi Proservices Jun 1997 - Jul 1998

Laura Webster Skills

Analytics Business Analysis Software Development Leadership Solution Architecture Software Documentation Analysis Management Business Process Consulting Document Management Saas Data Warehousing Information Technology Litigation Support Relational Databases Strategy Software As A Service Software Development Life Cycle Customer Success Customer Relationship Management Solution Selling Sdlc Professional Services

Laura Webster Education Details

  • Concordia University-Portland
    Concordia University-Portland
    International Business
  • Oregon Graduate Institute Of Science And Technology
    Oregon Graduate Institute Of Science And Technology
    Software Engineering
  • Willamette University
    Willamette University
    Psychology

Frequently Asked Questions about Laura Webster

What company does Laura Webster work for?

Laura Webster works for Relativity

What is Laura Webster's role at the current company?

Laura Webster's current role is Global Customer Success Manager- Advisory, MBA-International Business.

What is Laura Webster's email address?

Laura Webster's email address is la****@****ity.com

What is Laura Webster's direct phone number?

Laura Webster's direct phone number is +131226*****

What schools did Laura Webster attend?

Laura Webster attended Concordia University-Portland, Oregon Graduate Institute Of Science And Technology, Willamette University.

What skills is Laura Webster known for?

Laura Webster has skills like Analytics, Business Analysis, Software Development, Leadership, Solution Architecture, Software Documentation, Analysis, Management, Business Process, Consulting, Document Management, Saas.

Who are Laura Webster's colleagues?

Laura Webster's colleagues are Vasko Jovanovski, Bert Burb, Manjot J., Michał Cepuch, Jose M. Holley, Daequan Rankine, Yacob Ahmad.

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