I am responsible for administering ITC products and services for a portfolio of clients. This client facing role involves daily interaction with ITC clients and their advisors, providing expert knowledge of ITC Pension Products.

Duties Include:- Manage the relationship for a portfolio of diverse customers, providing product insight andsupport to ensure the best possible experience for customers attending our courses.- Temperature test on call to gauge willingness of customer to purchase.- Closing Sales for prospective customers to further their education.- Act as primary support liaison between company and customer.- Input relevant details in to Salesforce for future calls.

Duties include:- Posting social media content to an audience of 45k Twitter followers on @AskPaddyPower Twitter Account.- Responding to customer queries via Conversocial.- Ensuring customers are responded to in a timely manner.- Providing efficient and friendly customer support through social media.- Liaising with trading team for customers price requests.- Ensuring the content posted is in keeping with the Paddy Power brand as a whole.

Duties include:- Dealing with customer queries and complaints via call, online chat and email in an extremely fast paced environment.- Achieve targets relating to handling time, productivity and quality amongst others.- Document each contact via the Right Now system.- Review documents for KYC compliance.- Escalate customer queries where necessary.

Cork Cobh Discount Campaign: Managed the execution of a project designed and developed by the National Transport Authority. Generated financial reports to account for customer vouchers. Managed fulfilment and post fulfilment customer support for the duration of the project. #RailFTW Marketing Campaign: Worked with Marketing Communications Manager in campaign design and assisted in campaign delivery. Liaised with local stations to ensure competition winners details and tickets were… Show more Cork Cobh Discount Campaign: Managed the execution of a project designed and developed by the National Transport Authority. Generated financial reports to account for customer vouchers. Managed fulfilment and post fulfilment customer support for the duration of the project. #RailFTW Marketing Campaign: Worked with Marketing Communications Manager in campaign design and assisted in campaign delivery. Liaised with local stations to ensure competition winners details and tickets were available.Trips to Remember Summer Marketing Campaign: Assisted the Marketing team in campaign design and delivery. Liaised with various County Councils and station managers to include places of interest near train stations in our interactive map.Customer Care Department: Worked in a fast-paced environment responding to customer complaints by phone, letter or email following an investigation of the case at hand through the Microsoft Dynamics System. Show less