Start Right Team (Mid Market/Enterprise Business Segments)● Provide support through Salesforce tool to assist sales teams in areas of reporting, analysis, planning billing, sales processes, and customer communication.● Proposal/Contract Support - engagement of downstream teams to create and register contracts; review contracts for quality and accuracy and make corrections if necessary● Review end to end value chain, develop and recommend changes to improve efficiency and… Show more Start Right Team (Mid Market/Enterprise Business Segments)● Provide support through Salesforce tool to assist sales teams in areas of reporting, analysis, planning billing, sales processes, and customer communication.● Proposal/Contract Support - engagement of downstream teams to create and register contracts; review contracts for quality and accuracy and make corrections if necessary● Review end to end value chain, develop and recommend changes to improve efficiency and effectiveness of service delivery of business products Show less

FFH (Leadership Developmental Program)● Coach and mentor team members through weekly side-by-side coaching sessions conductedthrough live and recorded calls ● Key contributor to development of support team for call centre agents. Assisting with business case for application enhancements, subject matter expert of internal sales and escalation management

FFH (Concierge ORT/Help Desk, FFH LNR Help Desk)● To provide guidance and assistance to frontline customer service representatives related to residential home products and their processes and procedural issues● Resolving back-end order issues for frontline agents through relevant systems (Netcracker, synopsis, CSG, etc.)

FFH (residential care, Concierge and High Value)● Took ownership of high-value accounts by delivering an end-to-end service experience throughclosely following up on cases and ensuring workflow milestones were successfully kept and met● Resolved as many as 25-50 calls every shift that demonstrate the future friendly customer experiencegeared towards increasing the likelihood to recommend● Mentored and coached new hires through multiple sit-ins on live calls to teach… Show more FFH (residential care, Concierge and High Value)● Took ownership of high-value accounts by delivering an end-to-end service experience throughclosely following up on cases and ensuring workflow milestones were successfully kept and met● Resolved as many as 25-50 calls every shift that demonstrate the future friendly customer experiencegeared towards increasing the likelihood to recommend● Mentored and coached new hires through multiple sit-ins on live calls to teach the application oftheoretical practices in diverse situations Show less