As a support technician for restaurant IT equipment, my responsibilities include:Troubleshooting: Identifying and resolving many technical issues that may arise with the equipment, such as malfunctioning cash registers, printers, or digital menu displays.Maintenance: Regularly checking and maintaining the restaurant's IT equipment to ensure that it is functioning properly and efficiently.Upgrades and Installations: Installing new software or hardware upgrades on the restaurant's computers and other equipment as needed.Training: Providing training and support to restaurant staff on how to use the IT equipment and software effectively.Documentation: Keeping detailed records of all technical issues, repairs, and maintenance activities, and providing regular reports to management.Communication: Collaborating with other IT professionals within the restaurant or at external service providers to ensure seamless operation of the systems.

Working with Restaurant technologies to image, configure, and support handheld point-of-sale tablets to over 800 restaurants. Assist in the process to return defective and damaged devices to the manufacture for repair.

Windows XP to Windows 7 migration.

Whataburger wireless refresh project.Configuring Wireless Devices, Routers & Switches.

Work with restaurant technology department to configure new Verifone credit card readers for deployment to over 700 restaurants.

Performed moderate complex systems support work providing customer support for agency information systems in a network environment. Identified, researched, and resolved technical problems. Responded to telephone calls, emails and other types of requests for technical support. Document, track and monitor problems to ensure a timely resolution. Worked under general supervision, with moderate latitude for the use of initiative and independent judgment.

- SCCM: image creation, deployment and software packaging, deployment- OS Migration- Desktop Encryption w/ McAfee, Bitlocker, Symantec Encryption- Electronic Medical Records (EMR) Server Encryption- Provide IT support using remote tools like VNC and RDP- Monitor and preform server manager tasks within Windows server 2003- 2012- Create and resolved tickets within service manager console (SCCM)**Phase I: (Desktop Encryption Project) Install data encryption software on over 300+ laptops and desktops, implementing Symantec, Bitlocker and McAfee. Assess and improve documentation for troubleshooting and resolution actions for encryption administration. Capitalized on exceeding expectations, earned accommodation for timely project completion.**Phase II: (EMR Server Encryption Project). Utilized IT Resource Center, enforcing the encryption of an excess of over 1,000+ retail store servers by means of Symantec, Bitlocker and McAfee encryption on Server 2012R2; Server 2008; Server 2003 employing RDP as well as email and telephone communication. Install, maintain, repair and replace computer equipment. Assists staff with the installation, configuration of desktop computers, peripheral equipment and software within established standards and guidelines. Upgrade XP machines to Windows 7. Inventory and organize several hundred hard drives to be destroyed or recycled.

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Texas CPA Refresh Project• Imaged and installed Software for assets before being deployed.• Deploy assets to clients. • Provide DoD data wipes to old assets being replaced.• Provide onsite PC hardware and software troubleshooting and repair for technical and non-technical end users.

Texas DFPS Refresh Project• Supervised and managed a team of IT technicians to provide hardware refreshes of over 500 assets.• Imaged and installed Software for assets before being deployed.• Deploy assets to clients. • Provide DoD data wipes to old assets being replaced • Provide onsite PC hardware and software troubleshooting and repair for technical and non-technical end users.

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 Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems and diagnosing and solving hardware/software faults.

 Responsible for daily management and instruction of students in lab setting.