Lawrence Epps Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Provide exceptional customer service by exceeding member expectations. Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave.Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests and take the.

Greater Seattle Area

As a Member Service Specialist I act as a liaison between members and department heads to ensure that our branch is offering high quality programming to meet the needs of the community. Additional duties include producing a monthly staff schedule that intentionally pairs newer staff with more seasoned staff to create a culture of mentoring and development.

Greater Seattle Area

• Charged with empowering staff while guiding them towards reaching agreed upon performance goals
• Responsible for creating a monthly schedule that intentionally combined new staff with more seasoned employees, to create a culture of mentorship and support
• Lead efforts to increase volunteerism, including partnering with local schools and religious groups

Greater Seattle Area

Meredith Mathews YMCA

Oversees and assumes primary leadership for membership facility operations and programs during specified time periods (i.e. evenings and weekends) ensuring a safe and positive experience for members and guests. May conduct membership interviews and tours, and acts as a liaison and champion for YMCA Total Health.

Meredith Mathews East Madison YMCA

Manages the administrative systems related to membership enrollment, accounts receivable, termination and reporting. Acts as a liaison and champion for Y Total Health.

Meredith Mathews East Madison YMCA

Manages and supervises the membership department, including membership staff. Acts as a liaison and advocate for YMCA Total Health/Activate America. Provides coaching for members participating in ongoing Total Health programs. Serves on the Total Health Leadership Team.

Highline YMCA

Conducts membership interviews and enrolls new members, including identification of appropriate entry point into YMCA Total Health program. Provides motivational coaching to assigned members participating in Y Total Health programs.

Meredith Mathews East Madison YMCA

Provides quality service and information to current and prospective members and program participants. Enrolls new members and program participants. Acts as a liaison and advocate for YMCA Total Health/Activate America. Provides motivational coaching to members participating in ongoing Y Total Health programs.