Modifies computer security files to incorporate new software, correct errors, or change individual access status           Monitors use of data files and regulate access to safeguard information in computer files   Confers with users to discuss issues such as computer data access needs, security violations, and programming changes   Keeps up to date on security-related areas        Troubleshoots network access problems and implements network security policies and procedures

• Assisting and troubleshooting technical issues with customers• Creating, Triaging, and working work tickets using ServiceNow• Supporting user via email, chat, phone, and remote using Bomgar• Troubleshooting and testing system using PowerShell, CMD, and terminal• Creating and Modifying internal support documentation• Managing Users, Groups, and devices via Active Directory, Office365, and other software• Training Service Desk employees• Being an escalations point for incoming issues

• Assisting in setting up Salesforce to help manage and track grants provided by the organization• Setup and help manage Jira and Confluence servers using Microsoft's Azure platform• Setup and help manage Okta single sign-on integration for the Jira, Confluence, and Salesforce• Manage website maintenance and changes using HTML, CSS, and JavaScript on a platform• Manage user accounts via Google G-Suite• Assisting in setting up an Active Directory environment to help manage user accounts and licensing through the organization

• Helped design, prototype, and build data visualization tools in JavaScript, HTML, CSS, and PHP• Assisting and troubleshooting technical issues with customers CrashPlan• Triaging work tickets using Zendesk and Jira• Supporting user via email, chat, phone, and remote using GoToAssist and Zoom• Troubleshooting and testing system using PowerShell, CMD, and terminal• Creating and Modifying internal support documentation• Specializing support for Windows and Linux troubleshooting and help find and maintain new issues that may arise

Responsibilities:- Maintaining documentation and investigating problems pertaining to Microsoft Outlook, Microsoft Exchange, Macs, and IOS based Devices.- Assisting students, faculty, and staff with computer, network, and account related issues.- Troubleshooting issues via phone and in person.- Maintaining the Helpdesk webcam.- Assisting in the creation of training materials for new and returning workers.- Mentoring new employees during their training period- Providing support for new, Level I, and Level II employees.

Responsibilities:- Maintaining documentation and investigating problems pertaining to Microsoft Outlook, Microsoft Exchange, Macs, and IOS based Devices.- Assisting students, faculty, and staff with computer, network, and account related issues.- Troubleshooting issues via phone and in person.- Maintaining the Helpdesk webcam.- Assisting in the creation of training materials for new and returning workers.- Mentoring new employees during their training period- Providing support for new, Level I, and Level II employees.

Responsibilities:- Maintaining and improve the Student Employment and Application Management System (SEAMS).- Add to and help maintain GitHub repository.- Track and solve bugs using Active Collab.

Responsibilities:- Maintaining documentation and investigating problems pertaining to Microsoft Outlook, Microsoft Exchange, Macs, and IOS based Devices.- Assisting students, faculty, and staff with computer, network, and account related issues.- Troubleshooting issues via phone and in person.- Maintaining the Helpdesk webcam.- Assisting in the creation of training materials for new and returning workers.- Mentoring new employees during their training period- Providing support for new, Level I, and Level II employees.

Responsibilities:- Maintaining documentation and investigating problems pertaining to Microsoft Outlook, Microsoft Exchange, Macs, and IOS based Devices.- Assisting students, faculty, and staff with computer, network, and account related issues.- Troubleshooting issues via phone and in person.- Maintaining the Helpdesk webcam.- Assisting in the creation of training materials for new and returning workers.- Mentoring new employees during their training period- Providing support for new, Level I, and Level II employees.

Responsibilities:- Ringing up customers orders- Cleaning and restocking store- Opening and closing down store