Solution Analyst Ii
Current• Perform system administration tasks for the applicable system(s) such as performing application upgrades/patching and making configuration/security changes.• Act as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s).• Train and support system users, identify and implement new and modified business needs… Show more • Perform system administration tasks for the applicable system(s) such as performing application upgrades/patching and making configuration/security changes.• Act as a consultant and business analyst to help customers find solutions for their business needs. Work with customers to identify their business needs, document functional requirements, and implement solutions using applicable system(s).• Train and support system users, identify and implement new and modified business needs that can be best addressed using applicable system(s).• Serve as primary or secondary support person to respond to help desk tickets for applicable system(s). Troubleshoot and resolve system related issues. Coordinate with 3rd party vendor(s) to perform work and resolve incidents. Show less